Summary
Work History
Education
Skills
Languages
Timeline
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MD GOLAM MOSTAFA

Winnipeg,MB

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Work History

Customer Care Service Representative

T-TECH
02.2024 - Current
  • Contributed to the development of updated training materials for new employees, ensuring consistent service delivery across the team.
  • Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Maintained customer records by updating account information.
  • Enhanced team productivity by providing ongoing training and support to new hires.
  • Assisted call-in customers with questions and orders.

Kitchen Line Cook

Pizza Hotline
11.2023 - 01.2024
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained a clean and organized workstation, ensuring compliance with health department regulations.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Increased ticket turnover rate by quickly adapting to changing priorities and multitasking effectively.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.

Education

Associate of Arts - E-commerce

Assiniboine Community College
Winnipeg, MB

Skills

  • Customer Service
  • Inbound Customer Service
  • Problem Resolution
  • Customer Relations
  • Microsoft Office
  • Money handling abilities
  • MS Office

Languages

English
Full Professional

Timeline

Customer Care Service Representative

T-TECH
02.2024 - Current

Kitchen Line Cook

Pizza Hotline
11.2023 - 01.2024

Associate of Arts - E-commerce

Assiniboine Community College

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MD GOLAM MOSTAFA