MD FOYSAL AHMED
Toronto,ON
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Apex
Panthapath, Dhaka
12.2021 - 04.2023
- Provided accurate information about products and services to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
Cashier
Shwapano Supermarket
Gulshan, Dhaka
06.2020 - 09.2021
- Accepted cash and credit card payments, issued receipts, and provided change.
- Operated cash register or POS system to receive cash, check and credit card payment.
- Collected payments and provided accurate change.
- Helped with purchases and signed customers up for rewards program.
Education
High School Diploma -
Natun Bakter Char School And College
Keraniganj, Dhaka05-2020
Skills
- Call Management
- Inbound and Outbound Calling
- Information Security
- Paperwork Processing
- Data Collection
- Report Generation
- Multi-Task Management
Languages
English
Professional
Bengali
Native/ Bilingual
Hindi
Limited
Urdu
Elementary
Affiliations
- President College Debate Club
Organized weekly debates, coached new members, and led the club to win regional competitions. Developed public speaking and critical thinking skills. - Volunteer Coordinator, Habitat for Humanity
Managed a team of 20 volunteers, organized construction projects, and raised $10,000 through fundraising events. Demonstrated leadership, organizational, and fundraising skills. - Sports Team Captain, Varsity Soccer
Led team to the semifinals in regional championships, fostering teamwork and discipline among players.
Timeline
Customer Service Representative
Apex
12.2021 - 04.2023
Cashier
Shwapano Supermarket
06.2020 - 09.2021
High School Diploma -
Natun Bakter Char School And College
Similar Profiles
Easton SpoklieEaston Spoklie
Laborer at ApexLaborer at Apex
NATHANIEL McCLENDON, IIINATHANIEL McCLENDON, III
Tumbling Coach at ApexTumbling Coach at Apex
ANGELA DUNNANGELA DUNN
Registered Nurse (Hospice Case Manager) at ApexRegistered Nurse (Hospice Case Manager) at Apex
Mariah VasquezMariah Vasquez
Customer Service Cashier at ApexCustomer Service Cashier at Apex
Tamara MustafaTamara Mustafa
Care Coordinator (Care Access Representative) at CBI Home HealthCare Coordinator (Care Access Representative) at CBI Home Health