Md Farhan Bin Mostafa Enan
Halifax,Canada
Summary
Detail-oriented and compassionate professional with a strong background in dietary support, patient care, and customer service. Certified in Emergency First Aid - CPR/AED Level C, Dementia Cracking Code, and Food Handling from the Canadian Institute of Food Safety. Possessing a 2-year Post-graduate Diploma in Occupational Health and Safety Management from CBU. Experienced in patient meal preparation as a Patient Care worker at Kunjochaya Senior Center, ensuring proper nutrition and dietary compliance. Currently working as an OMNI Customer Fulfillment Associate at Walmart Canada, with previous experience as a Customer Service Specialist at PC Financial (NTT BPO), demonstrating strong organizational, communication, and client service skills. Seeking to leverage expertise in dietary services and healthcare support to contribute to the well-being of residents at Northwood Care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Fulfillment Associate
Walmart
10.2024 - Current
- Enhanced order organization across various temperature ranges, achieving a 98% on-time delivery rate while maintaining product quality. Provided tailored support, increasing high-quality delivery performance by 15% and improving customer satisfaction. Led customer-centric strategies that boosted branch experience ratings by 20%, strengthening customer loyalty. Developed team engagement initiatives, fostering a 25% increase in team pride and collaboration. Successfully implemented an Omni Channel sales model, driving a 30% increase in online sales and reinforcing brand recall and customer retention.
Customer Service Specialist
PC Financial (NTT BPO)
01.2023 - 04.2024
- Provided personalized financial services to over 100 customers daily, achieving a 95% customer satisfaction score by delivering tailored advice and enhancing the overall branch experience. Efficiently resolved 85% of customer issues on the first call using SALESFORCE, minimizing escalations and improving branch efficiency. Consistently exceeded monthly targets by 15%, successfully upselling 30+ credit card products by identifying customer needs and recommending tailored financial solutions through the CSR Portal. Monitored accounts for suspicious activity, managed records, educated at least 20 customers on fraud prevention, and took immediate action in cases of suspected fraud or theft. Expertly handled escalated calls, ensuring resolutions that met both company policies and customer needs.
Patient Assistant
Kunjochaya Senior Care Club
03.2021 - 02.2022
- Provided compassionate assistance with daily living activities, including bathing, dressing, grooming, and toileting, while preserving residents' dignity and independence. Monitored residents' physical and emotional health, promptly reporting changes to healthcare professionals to ensure proper care. Assisted with mobility, including transferring, repositioning, and walking, ensuring safety and comfort. Prepared and served nutritious meals, accommodating individual dietary needs to promote overall health. Engaged residents in recreational and social activities to enhance mental stimulation, reduce isolation, and improve well-being. Maintained a clean and safe environment by performing housekeeping tasks, sanitizing rooms and equipment, and adhering to infection control practices. Responded quickly to emergencies, alerting appropriate personnel to critical situations. Provided emotional support to patients and families, offering compassion and reassurance during difficult moments.
Education
Post-Baccalaureate Diploma - Occupational Health And Safety
Cape Breton University
Sydney04-2024
BBA - Finance And Marketing
North South University
Dhaka, Bangladesh01-2021
Skills
- Microsoft office 365
- Salesforce
- Power term (TS2)
- Mobility Support Services
- Food handling
- Personal Hygiene & Grooming Support
- Effective Interpersonal Communication
- Cracking Dementia Code Team work
- Relationship building
- Personalized Diet Development
- Food Preparation & Recommendation
Accomplishments
Recognized for excellence in performance, I was awarded the OMNI Shining Star of the Month at Walmart Canada and received the Star Performer badge for consistently delivering outstanding results and demonstrating exceptional dedication to my role.
Languages
English
Full Professional
Hindi
Full Professional
Bengali
Native or Bilingual
Certification
- First Aid, CPR, AED Certification - Canadian Red Cross.
- Food Handlers certification- Canadian Institute of Food Safety
- Dementia Cracking Code
- WHMIS 2015
Timeline
Customer Fulfillment Associate
Walmart
10.2024 - Current
Customer Service Specialist
PC Financial (NTT BPO)
01.2023 - 04.2024
Patient Assistant
Kunjochaya Senior Care Club
03.2021 - 02.2022
Post-Baccalaureate Diploma - Occupational Health And Safety
Cape Breton University
BBA - Finance And Marketing
North South University
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