Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Additional Information
Personal Information
Timeline
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Md Fahad Haroon

Calgary,AB

Summary

Tireless Service Delivery Manager talented in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess.

Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 14 years of experience in Maximo . Recognized for cost-effective system improvements, operational streamlining and positive leadership style.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Maximo Service Delivery Manager and Techno Functional Consultant

IBM
12.2017 - Current
  • Responsibilities Include - 1
  • Requirement gathering and analysis of the Clients business needs and provide cost effective and efficient solution to them. 2
  • Lead and manage multiple projects from initiation to closure, ensuring adherence to project scope, timelines, and budget. 3
  • Develop detailed project plans, including milestones, deliverables, and resource allocation. 4
  • Collaborate with stakeholders to define project objectives, deliverables, and requirements. 5
  • Monitor project progress and performance, implementing changes as necessary to ensure project success. 6
  • Conduct risk assessments and develop mitigation strategies to address potential issues. 7
  • Prepare and present project status reports to senior management and stakeholders. 8
  • Facilitate regular team meetings to review progress, address challenges, and ensure alignment with project goals. 9
  • Advise and implement AI Solution within Maximo. 10
  • Communicate status to stake holders in a timely manner. 11
  • Report to CIO of Diamond Offshore weekly for status and any risks and provide plans to mitigate any risks. 12
  • Defining and Maintaining project schedule on Microsoft Project. 13
  • Resolving technical questions and sharing knowledge with team, helping team members to find technical solution for delivery. 14
  • Work with Subject Matter Experts (SMEs) from different stakeholders like SRO, IBM Cloud Team, Oracle Service Owners and conduct requirement sessions with them. 15
  • Responsible for analysis, design, development, customizations, integration and implementation of Maximo applications. 16
  • Write new Automation Scripting and Integration rules. 17
  • Design and build new Interfaces. 18
  • Data Migration - Extraction, Prepare , Cleanse , Load data in Maximo through MIF. 19
  • Conducting requirement workshop with client, and estimating deliverable timelines, and leading the offshore team by getting the deliverables delivered on time. 20
  • Assisting the team members both onshore and offshore to resolve any issues. 21
  • Worked with SRO (SDR) team from UK, to integrate Maximo with SRO so that data can be replicated to rigs from the cloud server.

Maximo Consultant and Delivery Manager

IBM
08.2016 - 12.2017
  • Worked for Oncor Client 1
  • Analysis of issues / incidents and provide solution to the business and resolve them with the SLA defined. 2
  • Finding the root cause of any issue and not only resolving it, but ensuring that such issues do not appear again. 3
  • Defining Project timelines. 4
  • Scheduling resources in the project. 5
  • Updating stakeholders with the status of project and highlighting any risks. 6
  • Increasing the efficiency of the system by tuning and automating much of the user process. 7
  • Conduct meeting with stakeholders and suggest ways to improve the quality of deliverables and ways to mitigate any risks. 8
  • Configuring and customizing Maximo using java, SQL, configurations, MIF and working with dbc files. 9
  • As a team senior lead, not only deliver what is assigned to me, but like to see that other team members are also at pace with the client deliverables, and address any issues faced by other team member. 10
  • Installation of Maximo including configuration of WebSphere and Database and maintaining the Maximo instance from database level to application level. 11
  • Advising DBA of best tuning standards of Maximo so that system is always fast.

Senior Maximo Solution Consultant

IBM
05.2015 - 05.2016
  • Worked for NBN in Sydney, Australia. 1
  • Involved in the configuration and customization of Maximo, and developing new report using BIRT. 2
  • Deliver high quality project deliverables on time and ensured the development followed the Software Development Lifecycle (SDLC) and met Industry Standards. 3
  • Developed new application in Maximo to import from xls around 100 thousand records within a few mins by ignoring the MBO layer and validating by new code written using java. 4
  • Worked with IBM lab people to understand how DBC works and migrating data through DBC. 5
  • Perform unit testing, debugging, diagnosing and correcting errors within established testing protocols, guidelines and quality standards to ensure programs and applications perform to specification and industry standards.
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Enhanced communication among team members to foster collaborative and supportive work environment.
  • Assisted clients in navigating complex industry challenges with strategic recommendations.
  • Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.
  • Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
  • Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
  • Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
  • Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
  • Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
  • Collaborated with teams to define, strategize, and implement marketing and web strategies.
  • Increased client satisfaction by developing comprehensive consulting strategies tailored to each business's unique challenges and objectives.
  • Conducted risk assessments for business processes, recommending measures to mitigate potential impacts.
  • Optimized supply chain operations for clients, reducing costs and improving efficiency through strategic vendor management.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Devised and implemented processes and procedures to streamline operations.

Senior Maximo Data Consultant

IBM
06.2013 - 03.2015
  • Worked for Irish Water in Dublin Ireland.
  • Responsibilities Include- 1
  • Performed the role of Maximo Data Consultant. 2
  • Developed new MIF structures to load data into Maximo as per business requirements. 3
  • Developed new scripts in SQL to load failure hierarchy which saved a lot of manual time for the customer , which they were doing it manually earlier. 4
  • Prepared and presented technical proposals for clients. 5
  • Helped client to understand data from other - to be merged companies, and how this data can be loaded into Maximo without any risks and data loss or corruption. 6
  • Conducted workshop with Clients to identify and document technical requirements.

Maximo Technical Consultant

IBM
04.2012 - 05.2013
  • Worked for British Gas
  • Responsibilities Include- 1
  • Worked alone as a technical resource with one functional Manager at onsite. 2
  • Created Technical design Document from Functional Specs 3
  • Implementing and Building the Design, basically was involved with a new workflow design and customizing the cron task in this short period of one month. 4
  • Worked for Data Migration. 5
  • Was responsible for migrating data from legacy system to Maximo. 6
  • Prepared scripts for data migration, and also prepared additional scripts such as prepare scripts to prepare and cleanse the data and validation script to validate data. 7
  • Once the data passed through the above scripts it was then loaded into Maximo through MIF. 8
  • Also developed MIF to load data through interface tables.

Maximo Solution Consultant

IBM
08.2011 - 03.2012
  • Worked for Barbados Light and Power Company.
  • Responsibilities Include 1
  • I was the only person at client location and single point of contact for client for any Maximo related issues. 2
  • We were responsible for upgrading Maximo from Maximo 4 to Maximo 7. 3
  • Was involved in Customization and Configuration of Maximo. 4
  • Developing the requirements on Integration and its processing rules
  • Creating new object structures, external systems, enterprise system and publish channel, and setting rules for them. 5
  • Being at onsite was responsible to gather business requirement and pass them to my offshore teammates. 6
  • Kept my offshore team members updated with all the proceeding at client location. 7
  • Stayed at client location until the upgrade was done and during the post upgrade warranty period support.

Maximo System Engineer

Infosys
03.2009 - 07.2011
  • Worked for JCI
  • Responsibilities Include- 1
  • Analyzing Interface requirements. 2
  • Customizations and Configurations of Maximo. 3
  • Developing the requirements on Integration and its processing rules
  • Creating new object structures, external systems, enterprise system and publish channel, and setting rules for them. 4
  • Unit Testing
  • Providing analysis and generating ideas to improve the entire process 5
  • A new application was built which would help in budgeting.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
  • Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
  • Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
  • Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
  • Created comprehensive documentation for system configurations, procedures, and best practices to facilitate knowledge sharing among team members.
  • Completed software updates and assessed security patches for optimized computer use.
  • Wrote and maintained custom scripts to increase system efficiency and performance time.
  • Managed use of various types of databases and configured, installed and upgraded new ones.

Education

Bachelor's Degree in Electronics and Communication Engineering -

West Bengal University of Technology
05.2008

Skills

  • Maximo Customization, Configuration and Integration: Expert
  • Java: Advanced
  • PL/SQL: Expert
  • XML: Advanced
  • RDBMS: Expert
  • Oracle, DB2, WebSphere: Expert
  • Data Analytics
  • Incident Investigation
  • Customer Satisfaction
  • Case Documentation
  • Client Needs Assessments
  • Customer Engagement
  • Client Relationship Management
  • Client Relationships
  • Business Analysis
  • Incident Management
  • Project Planning
  • Service Level Agreement Management
  • Risk Mitigation
  • Quality monitoring
  • Highly skilled in Maximo
  • Project Implementation
  • Solutions Development
  • End point configurations
  • Operations Support
  • Resource Allocation

Certification

  • IBM Certified Maximo Infrastructure Deployment Professional v7.6
  • IBM Certified Maximo 7.1 Deployment Professional
  • IBM Certified Solution Advisor for Maximo-7.1

Accomplishments

Successfully led a maximo internal project that resulted in a 20% increase in efficiency, $200k in cost savings annually.

Additional Information

Experienced Technical Maximo Consultant with diverse industry experience in Water, Energy-Utility, Oil & Gas and Communication Sector. Having 14+ years of professional Maximo expertise and currently working as a Senior Technical Consultant in IBM.

Personal Information

  • Hobbies: Programming and learn new things., Integration system with IOT.
  • Work Permit: Have authorization to work in Canada, no sponsorship required

Timeline

Maximo Service Delivery Manager and Techno Functional Consultant

IBM
12.2017 - Current

Maximo Consultant and Delivery Manager

IBM
08.2016 - 12.2017

Senior Maximo Solution Consultant

IBM
05.2015 - 05.2016

Senior Maximo Data Consultant

IBM
06.2013 - 03.2015

Maximo Technical Consultant

IBM
04.2012 - 05.2013

Maximo Solution Consultant

IBM
08.2011 - 03.2012

Maximo System Engineer

Infosys
03.2009 - 07.2011

Bachelor's Degree in Electronics and Communication Engineering -

West Bengal University of Technology
  • IBM Certified Maximo Infrastructure Deployment Professional v7.6
  • IBM Certified Maximo 7.1 Deployment Professional
  • IBM Certified Solution Advisor for Maximo-7.1

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Md Fahad Haroon