MD Ashik Mahmood Khan
St. John's,NL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Goal-oriented worker with outstanding knowledge of customer service, organization and product issues.
Overview
3
3
years of professional experience
Work History
Commercial Customer Service Representative
S&P data
St. John's, NL
07.2021 - 01.2022
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
Cashier
Irving
St. John's, NL
10.2020 - 04.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Shift Leader
Tim Hortons
Corner Brook, NL
08.2019 - 09.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Cashier
Greco Pizza
Corner Brook, NL
02.2019 - 07.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Quality Controller
Sysco
09.2018 - 01.2019
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Inspected set sample of products for defects and compliance with design standards.
Education
BBA - Finance
Memorial University of Newfoundland
St. John's09.2023
High School Diploma -
Nydasa Institute of Science And Technology
Dhaka, Bangladesh 04.2017
Skills
- Issue and Complaint Resolution
- Customer Retention Strategies
- CRM Software
- Courteous with Strong Service Mindset
- Upselling Products and Services
- Responding to Difficult Customers
- Multitasking and Prioritization
- Patient and Empathetic
- Strong Analytical and Problem Solving Skills
Timeline
Commercial Customer Service Representative
S&P data
07.2021 - 01.2022
Cashier
Irving
10.2020 - 04.2021
Shift Leader
Tim Hortons
08.2019 - 09.2020
Cashier
Greco Pizza
02.2019 - 07.2019
Quality Controller
Sysco
09.2018 - 01.2019
BBA - Finance
Memorial University of Newfoundland
High School Diploma -
Nydasa Institute of Science And Technology
Similar Profiles
ANDREW PULFERANDREW PULFER
Sales Associate/Customer Service at S&P DataSales Associate/Customer Service at S&P Data
Joseph SmithJoseph Smith
Floor Supervisor at S&P DataFloor Supervisor at S&P Data
Justice BrownJustice Brown
Call Center Representative at S&P DataCall Center Representative at S&P Data