Md Arshad Siddiquei
______________________________________________
2309 Brunswick St, Halifax,NS
Summary
Successful Executive with over 3 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Executive of Digital Ad Operations
SEBPO
Dhaka , Bangladesh
02.2022 - 08.2023
- Optimization of client campaigns across platforms and all advertising types.
- QA of advertisements and/or campaigns.
- Set-up, management, and monitoring of ad placements, and reporting methods across platforms.
- Generate performance reports from platforms and provide them to client-facing teams.
- Support for client relationship managers in selling and planning technical aspects of campaigns.
- Met or exceeded sales goals for accounts by bringing in over 20 new accounts and upselling deals to existing clients
Junior Human Resources Executive
Mahmud Group
Dhaka, Bangladesh
10.2020 - 02.2022
- Maintain HR documentation, such as Employee Handbook, Standard Operating Procedures, Policies and Guidelines, Service Agreements, and Contracts of Employment.
- Help employees with their appraisals, and employee benefits packages.
- Mentor Human Resources staff and provide necessary counseling services as and when needed.
- Oversee and accomplish administrative processes.
- Maintaining compliance with the labor or employment laws.
- Supervising employee recruitment, meetings, and terminations.
- Introducing and implementing the use of new technology in the HR department.
- Reporting to the company CEO or superiors.
- Ensuring the application of the company’s HR policies.
Customer Service Agent
Grameenphone
Dhaka, Bangladesh
10.2015 - 02.2018
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Gained knowledge of company policies, protocols and processes.
- Described product to customers and accurately explained details and care of merchandise.
- Analyzed customer feedback to identify areas for improvement.
- Handled day-to-day customer or client questions via telephone or email.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Post-Baccaleurate Diploma - Business Management
Cape Breton University
Sydney, NS 09.2023 - Current
BBA - Human Resource Management
IUBAT
Dhaka Bangladesh 01.2014 - 01.2020
High School Diploma -
Rajuk Uttara Model College
Dhaka, Bangladesh 06.2011 - 07.2013
Skills
Customer retention
undefinedTimeline
Post-Baccaleurate Diploma - Business Management
Cape Breton University
09.2023 - Current
Executive of Digital Ad Operations
SEBPO
02.2022 - 08.2023
Junior Human Resources Executive
Mahmud Group
10.2020 - 02.2022
Customer Service Agent
Grameenphone
10.2015 - 02.2018
BBA - Human Resource Management
IUBAT
01.2014 - 01.2020
High School Diploma -
Rajuk Uttara Model College
06.2011 - 07.2013
Reference
Nushrat Jahan Moon
moonhussain21@gmail.com
Call- +1 902-919-9942
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