Md Arshad Siddiquei
______________________________________________
2309 Brunswick St, Halifax,NS
Summary
Successful Executive with over 3 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Executive of Digital Ad Operations
SEBPO
Dhaka , Bangladesh
02.2022 - 08.2023
- Optimization of client campaigns across platforms and all advertising types.
- QA of advertisements and/or campaigns.
- Set-up, management, and monitoring of ad placements, and reporting methods across platforms.
- Generate performance reports from platforms and provide them to client-facing teams.
- Support for client relationship managers in selling and planning technical aspects of campaigns.
- Met or exceeded sales goals for accounts by bringing in over 20 new accounts and upselling deals to existing clients
Junior Human Resources Executive
Mahmud Group
Dhaka, Bangladesh
10.2020 - 02.2022
- Maintain HR documentation, such as Employee Handbook, Standard Operating Procedures, Policies and Guidelines, Service Agreements, and Contracts of Employment.
- Help employees with their appraisals, and employee benefits packages.
- Mentor Human Resources staff and provide necessary counseling services as and when needed.
- Oversee and accomplish administrative processes.
- Maintaining compliance with the labor or employment laws.
- Supervising employee recruitment, meetings, and terminations.
- Introducing and implementing the use of new technology in the HR department.
- Reporting to the company CEO or superiors.
- Ensuring the application of the company’s HR policies.
Customer Service Agent
Grameenphone
Dhaka, Bangladesh
10.2015 - 02.2018
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Gained knowledge of company policies, protocols and processes.
- Described product to customers and accurately explained details and care of merchandise.
- Analyzed customer feedback to identify areas for improvement.
- Handled day-to-day customer or client questions via telephone or email.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Post-Baccaleurate Diploma - Business Management
Cape Breton University
Sydney, NS 09.2023 - Current
BBA - Human Resource Management
IUBAT
Dhaka Bangladesh 01.2014 - 01.2020
High School Diploma -
Rajuk Uttara Model College
Dhaka, Bangladesh 06.2011 - 07.2013
Skills
Customer retention
Marketing and advertising
Procedure implementation
Operations oversight
Research and analysis
Operations management
Public speaking talent
Personnel recruitment
File and records management
Microsoft Office proficiency
Team Building
Recruitment
Records management
Organizational Development
Timeline
Post-Baccaleurate Diploma - Business Management
Cape Breton University
09.2023 - Current
Executive of Digital Ad Operations
SEBPO
02.2022 - 08.2023
Junior Human Resources Executive
Mahmud Group
10.2020 - 02.2022
Customer Service Agent
Grameenphone
10.2015 - 02.2018
BBA - Human Resource Management
IUBAT
01.2014 - 01.2020
High School Diploma -
Rajuk Uttara Model College
06.2011 - 07.2013
Reference
Nushrat Jahan Moon
moonhussain21@gmail.com
Call- +1 902-919-9942