Md Armaan Aziz
Moose Jaw,SK
Summary
Focused and quick-learning Software Engineer with 5+ years of experience in computer science, programming, and UX design for various projects and clients. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Senior Software Developer
Vish Technologies
01.2017 - 12.2022
- Work with developers to design algorithms and flowcharts
- Produce clean, efficient code based on specifications
- Integrate software components and third-party programs
- Verify and deploy programs and systems
- Troubleshoot, debug and upgrade existing software
- Gather and evaluate user feedback
- Recommend and execute improvements
- Create technical documentation for reference and reporting
Senior Customer Service Associate
Amazon Ltd.
06.2020 - 12.2020
- Investigated and resolved customer inquiries and complaints quickly.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Implemented and developed customer service training processes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Cashier
Super Plywood
08.2014 - 12.2016
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Education
Post Graduate Certificate - Project Management
Saskatchewan Polytechnic
Moose Jaw, SK12.2023
Post Graduate Diploma - Software Engineering
Jadavpur University
Kolkata, India09.2019
Bachelor's of Computer Application - Computer Applications Development
Sikkim Manipal University
Sikkim, India08.2017
Skills
- Communication Skills
- Customer Service
- Microsoft Office
- Java
- Python
- Manual Testing
- NET
- HTML
- CSS
- JavaScript
- WPF
- C and C
- Game Programming
- Game Prototypes
Timeline
Senior Customer Service Associate
Amazon Ltd.
06.2020 - 12.2020
Senior Software Developer
Vish Technologies
01.2017 - 12.2022
Cashier
Super Plywood
08.2014 - 12.2016
Post Graduate Certificate - Project Management
Saskatchewan Polytechnic
Post Graduate Diploma - Software Engineering
Jadavpur University
Bachelor's of Computer Application - Computer Applications Development
Sikkim Manipal University
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