Summary
Overview
Work History
Education
Skills
Availability
Languages
Timeline
Generic

MD Ariful Islam

Scarborough,Canada

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining inventory management at Litrohub. Skilled in leveraging communication abilities and problem-solving skills to boost sales and operational efficiency. Demonstrated expertise in customer service and logistics coordination, contributing to significant process improvements.

Overview

7
7
years of professional experience

Work History

Retail Operations Associate

Litrohub
Scarborough, ON
03.2024 - Current
  • Handled customer transactions efficiently at checkout.
  • Advertised and marketed store inventory on digital platforms.
  • Preserved server functionality and data integrity.
  • Organized inventory for efficient stock management.
  • Assisted in unloading shipments and arranging inventory.

Sales and Inventory Associate

BrightHome Hardware & Supplies
Shahbag, Dhaka, Bangladesh
02.2021 - 10.2023
  • Assisted customers in selecting products, provided technical knowledge, and offered personalized recommendations to meet their needs.
  • Managed customer issues swiftly to ensure satisfaction.
  • Processed customer transactions at checkout, including cash and credit payments, issuing receipts, and handling refunds or exchanges.
  • Increased seasonal sales through effective promotion.
  • Executed regular stock checks to maintain accurate inventory.
  • Assisted in unloading and restocking shipments to maintain accurate inventory levels.
  • Maintained the in-store inventory system to ensure accurate data on product availability.

Customer Service and Sales Associate

Agora Super Stores
Lalmatia, Dhaka, Bangladesh
01.2018 - 11.2020
  • Enhanced service quality through consistent customer engagement.
  • Operated cash registers to process transactions efficiently and accurately.
  • Scanned goods, verified pricing, and handled payments in cash, credit, or other methods.
  • Issued receipts, refunds, and change, ensuring a seamless checkout experience.
  • Resolved issues efficiently to enhance shopping experience.
  • Recognized long-standing customers and developed tailored strategies to enhance their retention.

Education

Bachelor of Science - Computer Science

Daffodil International University
Dhaka, Bangladesh
01.2022

Master of Science - Big Data Analytics

Trent University
Peterborough, ON

Skills

  • Communication Skills: Articulate ideas clearly and effectively
  • Customer service and relationship management
  • Team collaboration and communication
  • Inventory and logistics coordination
  • Customer service
  • Deadline management
  • Cash handling and transaction processing
  • Problem-solving and adaptability

Availability

  • Monday: Anytime
  • Tuesday: Anytime
  • Wednesday: Anytime
  • Thursday: Anytime
  • Friday: Evening
  • Saturday: Anytime
  • Sunday: Anytime

Languages

English
Native/ Bilingual
French
Limited
Hindi
Full Professional

Timeline

Retail Operations Associate

Litrohub
03.2024 - Current

Sales and Inventory Associate

BrightHome Hardware & Supplies
02.2021 - 10.2023

Customer Service and Sales Associate

Agora Super Stores
01.2018 - 11.2020

Bachelor of Science - Computer Science

Daffodil International University

Master of Science - Big Data Analytics

Trent University

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MD Ariful Islam