MD ABID HOSSAIN
Scarborough,Canada
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
10
10
years of professional experience
Work History
Service Advisor
Gore Motors Honda
10.2023 - 12.2024
- Answering customer inquiries, either in person or on the phone, estimating the cost and time needed for a wide range of repairs, develop repair estimates by taking the cost of materials, supplies, and labor into consideration
- Prepare repair orders by detailing the vehicle’s problems or symptoms
- Connecting customers to the right auto technician
- Test-driving vehicles to confirm the customers’ vehicle is repaired as needed
- Maintaining automotive records by keeping track of problems and corrective actions.
Supervisor, Front Store
Loblaw Companies (Shoppers Drug Mart)
08.2022 - 09.2023
- Coaching employees, setting schedules for 24 staff members, and providing leadership support to the Store Manager
- Overseeing employee performance, identifying and correcting operational challenges, and increasing front-store efficiency to maintain and exceed sales targets
- Providing support to the Merchandising/Sales staff in the store through sales leadership and authorization where required
- Managing store compliance and health/safety requirements on behalf of the corporate group.
E-Commerce Team Lead
Walmart Canada
05.2021 - 06.2023
- Led team members to help them meet the functional objectives: right quality, quantity, accuracy, and speed
- Order management for Walmart’s robust and highly dependable online ordering platform, and fulfillment of orders on-time (30+ orders/day)
- Supported the Logistics and Warehousing functions to offer a satisfying shopping experience to the customer
- Provided technical assistance to customers via phone, email, and remote support tools
- Assisted in diagnosing and resolving hardware and software issues for a diverse range of clients
- Maintained detailed documentation of support cases and solutions.
Apparel Merchandiser (Team Leader)
Buyer Management
02.2019 - 03.2021
- Liaised with corporate customers (global brands including Zara, Pull & Bear, Mango, etc.) to offer excellent service and reliability (managed 6 million units’ production and shipping annually)
- Followed up on Purchase Orders, Sample Management, Documentation and Commercial requirements
- Updating tracking documents and addressing potential delivery delays through vigilant monitoring of critical milestones
- Generating sales reports and aiding in verifying quote sheets during high-demand seasonal periods
- Execution of full apparel order cycle: Product Development, Costing, Sample Management and Quality Assurance
- Worked closely with corporate customers, including global buyers and designers to fulfill work orders
- Engaging with diverse teams to communicate delivery progress and tackle production challenges collaboratively
- Taking initiative to spot opportunities for process enhancements and deliver viable solutions efficiently.
Apparel Merchandiser (Team Leader)
Buyer Management
06.2015 - 02.2019
- Liaised with corporate customers (global brands including Zara, Pull & Bear, Mango, etc.) to offer excellent service and reliability (managed 6 million units’ production and shipping annually)
- Followed up on Purchase Orders, Sample Management, Documentation and Commercial requirements
- Updating tracking documents and addressing potential delivery delays through vigilant monitoring of critical milestones
- Generating sales reports and aiding in verifying quote sheets during high-demand seasonal periods
- Execution of full apparel order cycle: Product Development, Costing, Sample Management and Quality Assurance
- Worked closely with corporate customers, including global buyers and designers to fulfill work orders
- Engaging with diverse teams to communicate delivery progress and tackle production challenges collaboratively
- Taking initiative to spot opportunities for process enhancements and deliver viable solutions efficiently.
Education
Postgraduate Diploma - International Business Management
Niagara College
01.2022
Bachelors - Textile Engineering
Ahsanullah University of Science and Technology
01.2014
Skills
- Customer Service
- Sourcing Strategy
- Vendor Communication
- Data Management
- Computer Skills
- Multitasking and Organization
- Strong Work Ethic
- Attention to Detail
- Excellent Communication
- Price Quoting
- Goal-oriented mindset
- Documentation And Reporting
- Leadership Skills
Languages
English
Full Professional
Bengali
Native or Bilingual
Timeline
Service Advisor
Gore Motors Honda
10.2023 - 12.2024
Supervisor, Front Store
Loblaw Companies (Shoppers Drug Mart)
08.2022 - 09.2023
E-Commerce Team Lead
Walmart Canada
05.2021 - 06.2023
Apparel Merchandiser (Team Leader)
Buyer Management
02.2019 - 03.2021
Apparel Merchandiser (Team Leader)
Buyer Management
06.2015 - 02.2019
Postgraduate Diploma - International Business Management
Niagara College
Bachelors - Textile Engineering
Ahsanullah University of Science and Technology
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