MD ABDULLAH AL RAFI
Toronto,ON
Summary
As a Computer Engineering Technology student at Seneca College, I am passionate about leveraging my knowledge in AWS, VMware, and Google IT Support to make a meaningful impact in the IT field. With a strong interest in cybersecurity and cloud computing, I am eager to apply my technical skills to real-world challenges and contribute to innovative solutions that drive success.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Customer Service Representative
Esso Gas Station
09.2021 - 07.2022
- Delivered high-quality service by addressing customer inquiries, resolving complaints, and ensuring satisfaction with fuel and convenience store products.
- Accurately processed payments, managed cash registers, and ensured secure handling of financial transactions, including credit card and mobile payments.
- Maintained in-depth knowledge of fuel options, store products, promotions, and services, providing informed recommendations to customers.
- Quickly resolved customer concerns, whether related to product issues, payments, or service interruptions, ensuring a positive customer experience.
- Managed multiple tasks simultaneously in a fast-paced environment, ensuring efficient service and minimal wait times.
- Communicated clearly and effectively with customers, vendors, and colleagues, ensuring smooth operations and resolving issues quickly.
- Adapted to changing work demands, including handling peak hours and unexpected situations like equipment malfunctions or customer complaints.
Education
ADVANCED DIPLOMA - COMPUTER ENGINEERING TECHNOLOGY
SENECA COLLEGE
11-2025
Skills
- Troubleshooting & Problem Solving
- Network Analysis
- Remote Desktop Tools
- Effective Communication
- Multitasking & Time Management
- Empathy & Patience
- Adaptability
Languages
English
Professional Working
Certification
AWS Educate Getting Started with Cloud Ops
AWS Educate Getting Started with Networking
AWS Educate Getting Started with Storage
AWS Educate Introduction to Cloud 101
AWS Educate Getting Started with Security
AWS Educate Getting Started with Databases
AWS Educate Getting Started with Compute
AWS Educate Getting Started with Serverless Exploring Networking with Cisco Packet Tracer
Getting Started with Cisco Packet Tracer
Interests
- Exploring advancements in cybersecurity and cloud computing
- Playing and analyzing AAA video games
- Watching tech-related series and documentaries
- Staying updated on IT certifications and emerging technologies
Timeline
Customer Service Representative
Esso Gas Station
09.2021 - 07.2022
ADVANCED DIPLOMA - COMPUTER ENGINEERING TECHNOLOGY
SENECA COLLEGE
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