Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Flight Attendant, Business Class
Qatar Airways
11.2019 - 02.2024
Used excellent customer service skills in addressing passengers' needs.
Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Corporate Manager
Gera Developments Pvt Ltd
06.2017 - 11.2019
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Onboarded new employees with training and new hire documentation.
Raised property accuracy and accountability by creating new automated tracking method.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Assistant Manager
State Street Syntel Pvt Ltd
07.2015 - 06.2017
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
Cargo Service Agent (Dangerous Goods Agent) at Qatar Aviation Service (Qatar Airways Group)Cargo Service Agent (Dangerous Goods Agent) at Qatar Aviation Service (Qatar Airways Group)