MD SHAMRAT BABOR NISHAN
Toronto
Summary
Experienced professional with a security background, proficient in refining observational and situational awareness skills for safety and effective emergency response. Transitioning to a new field to utilize these skills in maintaining a secure and organized environment. Proficient in customer relations and communication, excelling in understanding needs and efficiently resolving issues to drive satisfaction and loyalty. Seeking to leverage these strengths to bring adaptability and value to a dynamic role.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Metro
11.2023 - 03.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer issues swiftly by collaborating with team members and leveraging resources effectively.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Security Guard
Elite Security Services Ltd
06.2022 - 07.2023
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Education
High School Diploma -
Seneca Polytechnical
Markham, ON09-2023
Skills
- Verification of identities
- Proactive area inspection
- Workplace hazard identification
- Surveillance camera oversight
- Strong interpersonal communication
- Consumer engagement techniques
- Adept at identifying solutions
- Cross-functional teamwork
- Emergency preparedness planning
- Implementation of security protocols
- Wellness and fitness focus
- Dedicated work ethic
Availability
- Weekdays - (Monday - Friday) – 4 Am to Late Night
- Weekends - (Saturday - Sunday) 4 Am to Late Night
Timeline
Customer Service Associate
Metro
11.2023 - 03.2025
Security Guard
Elite Security Services Ltd
06.2022 - 07.2023
High School Diploma -
Seneca Polytechnical
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