Summary
Overview
Work History
Education
Skills
Availability
Certification
References
Languages
Timeline
Generic

Md. Sadikul Islam Hridoy

Surrey,Canada

Summary

Enthusiastic and customer-focused individual with strong communication skills and a passion for delivering excellent service. Seeking a position to leverage these skills and contribute to a positive team environment. Committed to providing exceptional experiences for customers while supporting the company's goals and success.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Associate

Telus
08.2023 - 02.2024
  • Demonstrated product value and benefits to customers, resulting in an increase in sales and exceeding monthly targets
  • Assisted in the development and execution of promotional strategies to boost store traffic and revenue
  • Provided excellent service to ensure a welcoming and positive environment for customers
  • Contributed to a supportive team atmosphere by collaborating with colleagues to achieve store goals and enhance customer experiences

Customer Service and Event Management

Royal Palace Banquet Hall
05.2022 - 07.2023
  • Delivered exceptional customer service in a high-paced environment, handling inquiries, resolving issues, and maintaining a positive rapport with clients
  • Managed member accounts, processed transactions, and provided tailored solutions to enhance the customer experience
  • Engaged with community initiatives and social media platforms to drive brand awareness and attract new customers
  • Achieved customer satisfaction through effective communication and problem-solving skills
  • Contributed by handling inventory, lifting heavy weights, and managing products
  • Managed risk assessments to evaluate the organization''s exposure to information security threats.
  • Actively participated in cross-functional meetings to provide expert guidance on information security matters during project development phases.
  • Conducted security audits to identify vulnerabilities.
  • Enhanced information security by developing and implementing comprehensive policies, procedures, and training programs.

Education

Bachelor of Arts -

Simon Fraser University
Burnaby, BC
12-2026

Skills

  • Customer Service
  • Sales & Marketing
  • Community Engagement
  • Team Collaboration
  • Microsoft Office

Availability

Available to work a flexible schedule, with immediate start availability.

Certification

Food Safe Certificate level 1

References

Provide upon request.

Languages

English
Full Professional
Bengali
Full Professional
Hindi
Full Professional

Timeline

Sales Associate

Telus
08.2023 - 02.2024

Customer Service and Event Management

Royal Palace Banquet Hall
05.2022 - 07.2023

Bachelor of Arts -

Simon Fraser University

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Md. Sadikul Islam Hridoy