MD MAHMUDUL ALAM
Montreal,Other
Summary
Proven track record in data accuracy, quality assurance, and database management, with a background in customer support and CRM software proficiency. Adept at troubleshooting and resolving data discrepancies, ensuring data integrity and compliance across roles. Excelled in multitasking and analytical problem-solving, streamlining processes to boost efficiency in data entry and record management. Skilled in Microsoft Office, CRM systems, and inventory tracking, ensuring seamless data organization and retrieval.
Experienced in navigating complex technical environments, with a solid foundation in Computer User Support and data-driven decision-making. Strong attention to detail and time management skills, ensuring efficient handling of large volumes of information. Proven ability to enhance workflow efficiency, maintain accurate records, and support business operations through effective data management.
As a detail-oriented professional, committed to maintaining high data accuracy, compliance tracking, and process optimization. Team-oriented with a strong focus on meeting deadlines, achieving organizational goals, and ensuring data quality.
Overview
10
10
years of professional experience
Work History
Customer Service Sales Representative
Alorica
07.2024 - Current
- Assist customers in resolving issues with products and services efficiently, ensuring high levels of satisfaction.
- Record call information accurately for auditing and reporting purposes.
- Maintain and update customer information to ensure database integrity.
- Promote and sell new or improved services to existing customers to enhance their experience.
Data Entry Specialist
The Resource Asia
07.2015 - 10.2020
- Accurately enter and update data in databases and spreadsheets using fast typing skills (50+ WPM) and keen attention to detail.
- Verify and correct data for accuracy and completeness while maintaining high-level organization and analytical skills.
- Manage and process invoices, reports, and business documents using Microsoft Office (Excel, Word) and Google Suite.
- Retrieve and categorize information efficiently with proficiency in CRM and database management systems.
- Perform regular data audits and quality checks to ensure data integrity and compliance with company policies.
- Communicate with teams and departments to resolve discrepancies, demonstrating strong problem-solving and collaboration skills.
- Ensure confidentiality and data security by following best practices and maintaining compliance with company regulations.
Postal Clerk
Canada Post
11.2020 - Current
- Sorted mail according to size, shape, and destination
- Provided service and sales to walk-in customers with a focus on accuracy and efficiency
- Weighed letters and packages to calculate costs based on classification, weight, and destination
- Operated automated mail processing equipment to streamline sorting and collation
Registry Support Assistant (Casual)
Immigration and Refugee Board of Canada
02.2023 - 09.2023
- Assisted with managing the organization’s registry database
- Provided administrative support, including handling inquiries, scheduling appointments, and managing paperwork
- Ensured data integrity by performing quality assurance checks on records
- Collaborated with departments and external partners to maintain accurate registration data
Education
Diploma - Sales Representation
St. Pius X Career Centre
Montreal, QC01.2021
Bachelor of Science - Computer Science
Concordia University
Montreal, QCHigh School Diploma -
Scholars' City College
08.2014
Skills
- Data Entry & Management – Fast and accurate typing (50 WPM) with keen attention to detail
- Client Support & Customer Service – Strong communication and active listening for resolving inquiries
- CRM & Database Management – Proficient in updating, maintaining, and retrieving records in CRM systems
- Microsoft Office & Google Suite – Skilled in Excel, Word, and data organization tools
- Data Quality Assurance – Ensuring accuracy, completeness, and compliance with company standards
- Troubleshooting & Technical Support – Identifying and resolving system or data entry issues efficiently
- Compliance Tracking & Documentation – Maintaining regulatory and internal compliance standards
- Multitasking & Time Management – Prioritizing tasks effectively in fast-paced environments
- Inventory & Record Management – Organizing, updating, and maintaining stock and digital records
- Analytical Problem-Solving – Identifying errors, inconsistencies, and data trends for reporting
Languages
English
Full Professional
Hindi
Limited Working
French
Elementary
Bengali
Native or Bilingual
Timeline
Customer Service Sales Representative
Alorica
07.2024 - Current
Registry Support Assistant (Casual)
Immigration and Refugee Board of Canada
02.2023 - 09.2023
Postal Clerk
Canada Post
11.2020 - Current
Data Entry Specialist
The Resource Asia
07.2015 - 10.2020
Bachelor of Science - Computer Science
Concordia University
High School Diploma -
Scholars' City College
Diploma - Sales Representation
St. Pius X Career Centre
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