MD JAWAD UR RAHIM
Winnipeg,Manitoba
Summary
Detail-oriented and organized professional with a Bachelor of Arts in Economics and extensive experience in administrative support, customer service, and record management. Seeking to leverage strong organizational skills, proficiency in MS Office, and a proven ability to adapt quickly to new systems to contribute effectively to organizational success.
Highly dedicated and results-oriented professional with a strong background in customer service, administrative support, and financial duties. Experienced in managing accounts payable and receivable, processing payments, and resolving billing discrepancies with accuracy and efficiency. Proficient in coordinating appointments, maintaining detailed records, and preparing operational reports to support seamless business operations. Skilled in upselling products and services, addressing customer inquiries, and fostering satisfaction through tailored solutions. Adept at multitasking and collaborating with teams to deliver exceptional service and achieve organizational goals.
Overview
6
6
years of professional experience
Work History
Client Service Coordinator
Bell MTS Smart Home
Winnipeg, Canada
01.2024 - Current
- Process customer requests, including installations, upgrades, and cancellations, ensuring accurate documentation in customer records
- Coordinate appointments with technicians and maintain efficient schedules to optimize service delivery
- Address billing inquiries, resolve discrepancies, and ensure customer satisfaction in a high-pressure environment
- Collaborate across departments to manage customer retention and resolve technical or account issues
- Maintain precise record management and data entry, ensuring compliance with organizational standards
- Software used: MS Office (Excel, Word, Outlook), proprietary CRM systems
- Skills: Record management, billing resolution, scheduling, cross-department collaboration, CRM proficiency
Member Service Representative
Planet Fitness
Winnipeg, Canada
03.2023 - 12.2023
- Greeted members and guests, provided tours of the facility, and assisted with membership sign-ups and inquiries
- Addressed billing inquiries and resolved member complaints efficiently and professionally
- Maintained accurate membership records, ensuring data integrity and confidentiality
- Promoted fitness programs and initiatives to drive member participation and satisfaction
- Software used: MS Office, POS systems
- Skills: Customer service, membership data management, conflict resolution, promotion of services
Customer Service Representative
Real Canadian Superstore
Winnipeg, Canada
09.2021 - 12.2022
- Provided exceptional customer service by assisting shoppers with product information and purchase inquiries
- Managed POS transactions, promoted product upselling, and maintained accurate inventory records
- Collaborated with management to ensure smooth daily operations and adherence to policies
- Software used: POS systems, inventory management software
- Skills: Upselling, POS proficiency, product knowledge, customer service
Shift Lead and Customer Service Representative
Domino’s Pizza
Winnipeg, Canada
05.2019 - 09.2020
- Supervised team operations during high-volume shifts, ensuring efficiency and customer satisfaction
- Processed customer orders, addressed billing concerns, and promoted special offers
- Managed cash handling and POS transactions with accuracy
- Trained and coached team members to meet service standards
- Software used: POS systems, MS Office (basic usage)
- Skills: Team leadership, cash handling, customer conflict resolution, employee training
Education
Bachelor of Arts - Economics, Management
University of Manitoba
Winnipeg, MB02.2023
Skills
- Proficiency in MS Office Suite (Excel, Word, Outlook)
- Record management
- Data entry
- CRM systems
- Proprietary software
- POS systems
- Inventory management tools
- Strong organizational abilities
- Time-management abilities
- Excellent interpersonal skills
- Team collaboration skills
- Effective communication (verbal and written)
- Problem-solving
- Analytical thinking
Skillssummary
Proficiency in MS Office Suite (Excel, Word, Outlook), Record management and data entry, CRM systems and proprietary software, POS systems and inventory management tools, Strong organizational and time-management abilities, Excellent interpersonal and team collaboration skills, Effective communication (verbal and written), Problem-solving and analytical thinking
Professional Development
- Actively pursuing online training in QuickBooks to enhance accounting software proficiency.
- Completed training in customer retention strategies and service excellence.
Timeline
Client Service Coordinator
Bell MTS Smart Home
01.2024 - Current
Member Service Representative
Planet Fitness
03.2023 - 12.2023
Customer Service Representative
Real Canadian Superstore
09.2021 - 12.2022
Shift Lead and Customer Service Representative
Domino’s Pizza
05.2019 - 09.2020
Bachelor of Arts - Economics, Management
University of Manitoba
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