Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

MD. JABED HASAN

Peterborough

Summary

Results-driven professional with extensive experience in sales, customer service, and call center operations, specializing in engaging diverse international clients. Skilled in resolving issues, driving sales growth, and maintaining high satisfaction across multicultural customer bases. Proven track record of streamlining processes, managing cash transactions, and delivering efficient support in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Cusotmer Service Agent

Air Arabia
01.2023 - 11.2024
  • Managed daily operations, including client relations across diverse cultures, ramp/check-in procedures, safety, security protocols, and incident reporting.
  • Ensured smooth coordination, compliance with safety standards, and efficient service delivery across all operational areas.

Area Sales Representative

Partex Star Group
03.2021 - 12.2022
  • Managed revenue targets and developed growth plans for product lines on a monthly, quarterly, and annual basis.
  • Conducted sales visits to key markets, presented products, and drove client engagement to achieve sales goals.
  • Worked with management to implement strategies that increased market share and met sales targets.

Sales Associate

DBL Ceramics Ltd.
12.2020 - 03.2021
  • Strengthened customer relationships, resolved complaints through negotiation, and identified growth opportunities based on sales feedback.
  • Prepared daily, weekly, and monthly sales reports, tracking performance metrics and trends.
  • Analyzed market and competitor data to provide insights and support strategic decisions.

Sales and Marketing Representative

Novoair
03.2018 - 12.2020
  • Provided product updates, promotions, and reservation confirmations through regular outreach to travel agencies and corporate clients.
  • Managed inbound and outbound calls, submitting daily reports to track sales and customer engagement.

Cashier Assistant

Shopno Retail Store
06.2017 - 12.2017
  • Delivered excellent customer service, handled transactions, managed cash drawer, and maintained a clean, safe environment.

Education

BBA - MARKETING

NORTH SOUTH UNIVERSITY
Dhaka, Bangladesh
12-2017

Skills

  • Sales Expertise
  • Customer Relationship Management
  • Negotiation Skills
  • Target Achievement
  • Communication
  • Microsoft Office

Websites

Timeline

Cusotmer Service Agent

Air Arabia
01.2023 - 11.2024

Area Sales Representative

Partex Star Group
03.2021 - 12.2022

Sales Associate

DBL Ceramics Ltd.
12.2020 - 03.2021

Sales and Marketing Representative

Novoair
03.2018 - 12.2020

Cashier Assistant

Shopno Retail Store
06.2017 - 12.2017

BBA - MARKETING

NORTH SOUTH UNIVERSITY

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MD. JABED HASAN