Overview
Work History
Education
Skills
Timeline
Generic

MD ISLAM

Scarborough,ON

Overview

8
8
years of professional experience

Work History

Service Technician

Precise ParkLink
09.2022 - Current
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
  • Inspected equipment to diagnose operational issues.

Field Service Cable Technician

Dependable Home Tech
06.2017 - 08.2022
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Followed safety procedures to avoid injuries in field.
  • Operated hand tools and power equipment according to company safety procedures.
  • Tested systems, noting issues and completing preventive maintenance.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Reviewed technical documentation to complete equipment maintenance and repair.

Support Technician

RANGTEL INC
10.2015 - 04.2017
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Trained users on how to operate components and systems.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Updated documentation and produced reports.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Installed, modified, and repaired software and hardware to resolve technical issues.

Education

The Society of Cable Telecommunications Engineers - Network And Telecommunications Engineering Technology

SCTE
11.2017

Master of Science - BOTANY

National University
Bangladesh
09.2008

Skills

  • Diagnosing Malfunctions
  • Environmental Health and Safety
  • Operating Test Equipment
  • Hospitality and Accommodation
  • Service Records Management
  • Scheduling and Coordination
  • Valid Driver's License
  • Analytical Thinking
  • Testing and Analysis
  • Equipment Demonstration
  • Service Call Response
  • Professional and Courteous
  • Expertise in Installations
  • Equipment Inspection
  • Replacing Parts
  • Hand Tool Knowledge
  • Service Reports
  • Methodology Improvements
  • Technician Assistance
  • Setup and Installation
  • Troubleshooting Abilities

Timeline

Service Technician

Precise ParkLink
09.2022 - Current

Field Service Cable Technician

Dependable Home Tech
06.2017 - 08.2022

Support Technician

RANGTEL INC
10.2015 - 04.2017

The Society of Cable Telecommunications Engineers - Network And Telecommunications Engineering Technology

SCTE

Master of Science - BOTANY

National University

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MD ISLAM