MD ISLAM
Scarborough,ON
Overview
8
8
years of professional experience
Work History
Service Technician
Precise ParkLink
Toronto, ON
09.2022 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Inspected equipment to diagnose operational issues.
Field Service Cable Technician
Dependable Home Tech
Toronto, ON
06.2017 - 08.2022
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Tested systems, noting issues and completing preventive maintenance.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Reviewed technical documentation to complete equipment maintenance and repair.
Support Technician
RANGTEL INC
Toronto, ON
10.2015 - 04.2017
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Trained users on how to operate components and systems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Updated documentation and produced reports.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Responded promptly to incoming sales leads and requests for technical support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Education
The Society of Cable Telecommunications Engineers - Network And Telecommunications Engineering Technology
SCTE
11.2017
Master of Science - BOTANY
National University
Bangladesh 09.2008
Skills
- Diagnosing Malfunctions
- Environmental Health and Safety
- Operating Test Equipment
- Hospitality and Accommodation
- Service Records Management
- Scheduling and Coordination
- Valid Driver's License
- Analytical Thinking
- Testing and Analysis
- Equipment Demonstration
- Service Call Response
- Professional and Courteous
- Expertise in Installations
- Equipment Inspection
- Replacing Parts
- Hand Tool Knowledge
- Service Reports
- Methodology Improvements
- Technician Assistance
- Setup and Installation
- Troubleshooting Abilities
Timeline
Service Technician
Precise ParkLink
09.2022 - Current
Field Service Cable Technician
Dependable Home Tech
06.2017 - 08.2022
Support Technician
RANGTEL INC
10.2015 - 04.2017
The Society of Cable Telecommunications Engineers - Network And Telecommunications Engineering Technology
SCTE
Master of Science - BOTANY
National University