MD IMRAN BASHARR
Toronto,ON
Summary
Dynamic Sales Representative with a proven history of success in developing effective sales strategies, and driving customer engagement.Expert in negotiation, upselling, and closing high-impact deals, consistently surpassing sales targets while strengthening customer relationships. Known for delivering outstanding results, cultivating team collaboration, and contributing to sustained revenue growth in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Representative
OSL Retail Services
Toronto, ON
01.2025 - Current
- Recommended personalized wireless solutions, resulting in increased sales figures.
- Maintained comprehensive knowledge of products, services, and promotions to enhance customer engagement.
- Effectively demonstrated features and benefits of wireless devices and accessories.
- Ensured compliance with company and carrier policies throughout all transactions.
- Collaborated with team members to deliver exceptional post-sale customer support.
Sales Associate
Lion Star Consulting
Winnipeg, Canada
04.2024 - 12.2024
- Established strong relationships with customer accounts to enhance loyalty and retention.
- Delivered exceptional customer experiences that significantly boosted sales performance.
- Exceeded productivity goals through strategic negotiation and effective upselling techniques.
- Facilitated sales conversations by emphasizing product features and benefits rather than discounts.
- Provided timely and professional support to address customer inquiries and concerns.
- Collaborated with team members to develop and implement innovative sales strategies.
- Maximized sales results and improved profit margins through teamwork and creative solutions.
Technical Support Advisor
IntouchCX
Winnipeg, Canada
10.2023 - 03.2024
- Delivered technical support and guidance on systems and processes to clients and internal teams.
- Facilitated installation, start-up, maintenance, and warranty assistance for clients.
- Monitored client performance requirements and maintained expertise in product line and service offerings.
- Achieved monthly customer satisfaction ratings exceeding 95%.
- Collaborated across departments to enhance service delivery and address customer needs.
Customer Service Representative
Teleperformance
Toronto, Canada
08.2022 - 09.2023
- Provided detailed information on payment options, due dates, and account balances to customers.
- Managed over 100 calls daily, addressing customer inquiries efficiently.
- Educated customers about available products and services, including insurance and refinancing.
- Collaborated with various departments to ensure the timely resolution of customer issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Sales Team Leader
Dollarama
Toronto, Canada
11.2018 - 09.2021
- Led high-performing sales team, consistently exceeding targets and driving revenue growth.
- Developed and implemented effective sales strategies, achieving 100% customer satisfaction.
- Trained and coached team members to enhance product knowledge and sales techniques.
- Monitored daily sales performance, identifying improvement opportunities and delivering actionable feedback.
- Fostered a collaborative team environment, aligning efforts with company sales objectives.
- Executed visual merchandising and promotional displays to maximize sales potential.
Education
Electronics Engineering and Technician -
Seneca Polytechnic
Toronto, Ontario12.2020
Bachelor - Computer Science and Engineering
East Delta University
Chittagong, Bangladesh04.2017
Skills
- Sales expertise and negotiation
- Target achievement and closing
- Communication and interpersonal skills
- Customer objection handling
- Product demonstrations and upselling
- Sales strategy development
Accomplishments
- Sales Performance - Consistently exceeded monthly sales targets, achieving a 15% increase in revenue by identifying customer needs, providing tailored solutions, and building long-lasting relationships that encouraged repeat business and referrals.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Languages
- English
- Bengali
- Hindi
- Urdu
Certification
• OMVIC (Ontario Motor Vehicle Industry Council) certification - July 2025
• Microsoft Azure Fundamentals Professional - March 2022
Timeline
Sales Representative
OSL Retail Services
01.2025 - Current
Sales Associate
Lion Star Consulting
04.2024 - 12.2024
Technical Support Advisor
IntouchCX
10.2023 - 03.2024
Customer Service Representative
Teleperformance
08.2022 - 09.2023
Sales Team Leader
Dollarama
11.2018 - 09.2021
Electronics Engineering and Technician -
Seneca Polytechnic
Bachelor - Computer Science and Engineering
East Delta University
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