Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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MD IMRAN BASHARR

Toronto,ON

Summary

Dynamic sales professional with a proven track record, consistently exceeding targets and driving revenue growth. Skilled in negotiation and relationship building, I excel in delivering exceptional customer service and achieving sales goals. My collaborative approach and strong communication skills have fostered high-performing teams and enhanced customer satisfaction.

Overview

6
6
years of professional experience

Work History

Sales Associate

Lion Star Consulting
Winnipeg, Canada
04.2024 - 04.2025
  • Established strong relationships with customer accounts to enhance loyalty and retention.
  • Delivered exceptional customer experiences that significantly boosted sales performance.
  • Exceeded productivity goals through strategic negotiation and effective upselling techniques.
  • Facilitated sales conversations by emphasizing product features and benefits rather than discounts.
  • Provided timely and professional support to address customer inquiries and concerns.
  • Collaborated with team members to develop and implement innovative sales strategies.
  • Maximized sales results and improved profit margins through teamwork and creative solutions.

Technical Support Advisor

IntouchCX
Winnipeg, Canada
10.2023 - 03.2024
  • Delivered technical support and guidance on systems and processes to clients and internal teams.
  • Facilitated installation, start-up, maintenance, and warranty assistance for clients.
  • Monitored client performance requirements and maintained expertise in product line and service offerings.
  • Achieved monthly customer satisfaction ratings exceeding 95%.
  • Collaborated across departments to enhance service delivery and address customer needs.

Customer Service Representative

Teleperformance
Toronto, Canada
08.2022 - 09.2023
  • Provided detailed information on payment options, due dates, and account balances to customers.
  • Managed over 100 calls daily, addressing customer inquiries efficiently.
  • Resolved customer complaints professionally and courteously to maintain satisfaction.
  • Guided customers through application processes for new loans and leases.
  • Educated customers about available products and services, including insurance and refinancing.
  • Collaborated with various departments to ensure timely resolution of customer issues.
  • Maintained accurate records of customer interactions and transactions.
  • Updated knowledge of company policies, procedures, and product offerings regularly.

Sales Team Leader

Dollarama
Toronto, Canada
11.2018 - 09.2021
  • Led high-performing sales team, consistently exceeding targets and driving revenue growth.
  • Developed and implemented effective sales strategies, achieving 100% customer satisfaction.
  • Trained and coached team members to enhance product knowledge and sales techniques.
  • Monitored daily sales performance, identifying improvement opportunities and delivering actionable feedback.
  • Fostered a collaborative team environment, aligning efforts with company sales objectives.
  • Executed visual merchandising and promotional displays to maximize sales potential.

Education

Electronics Engineering and Technician -

Seneca Polytechnic
Toronto, Ontario
12.2020

Bachelor - Computer Science and Engineering

East Delta University
Chittagong, Bangladesh
04.2017

Skills

  • Customer service excellence
  • Insurance and financial knowledge
  • Sales target achievement
  • Negotiation and closing
  • Communication and interpersonal skills
  • Customer objection handling
  • Team collaboration
  • Relationship building

Accomplishments

  • Sales Performance - Consistently exceeded monthly sales targets, achieving a 15% increase in revenue by identifying customer needs, providing tailored solutions, and building long-lasting relationships that encouraged repeat business and referrals.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Languages

  • English
  • Bengali
  • Hindi
  • Urdu

Timeline

Sales Associate

Lion Star Consulting
04.2024 - 04.2025

Technical Support Advisor

IntouchCX
10.2023 - 03.2024

Customer Service Representative

Teleperformance
08.2022 - 09.2023

Sales Team Leader

Dollarama
11.2018 - 09.2021

Electronics Engineering and Technician -

Seneca Polytechnic

Bachelor - Computer Science and Engineering

East Delta University

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MD IMRAN BASHARR