Md Imran Ahmad
Toronto,Ontario
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Client coordinator
Alectra Utilities
2023.10 - Current
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Utilize systems and technology to complete account management tasks
- Accurately document and process customer claims in appropriate system
- Help customers with move in and move out of their account! Inform the right information which has updated
- Escalate customer issues to the appropriate staff and managerial for resolution as needed
- Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes
- Help the customer with their billing issue and disclosed account.
Call center Agent
Gate stone North York
2022.12 - 2023.08
Supervisor
Pizza Hut
2019.02 - 2022.11
Shift Runner
Wendy’s
2018.03 - 2019.01
Administrative officer, Human Resource Management
Linmark int. Ltd
2016.09 - 2018.01
Customer Service Representative, Call center
Banglalink phone
2015.09 - 2016.07
Education
BBS In Business Management and Entrepreneurship -
Seneca College
Toronto, ON 2018.01 - 2019.05
Bachelor of Business Administration - Marketing
East West University
Dhaka,Bangladesh 2011.01 - 2015.05
Skills
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Timeline
Client coordinator
Alectra Utilities
2023.10 - Current
Call center Agent
Gate stone North York
2022.12 - 2023.08
Supervisor
Pizza Hut
2019.02 - 2022.11
Shift Runner
Wendy’s
2018.03 - 2019.01
BBS In Business Management and Entrepreneurship -
Seneca College
2018.01 - 2019.05
Administrative officer, Human Resource Management
Linmark int. Ltd
2016.09 - 2018.01
Customer Service Representative, Call center
Banglalink phone
2015.09 - 2016.07
Bachelor of Business Administration - Marketing
East West University
2011.01 - 2015.05
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