Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Md Imran Ahmad

Toronto,Ontario

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience
6
6
years of post-secondary education
1
1
Language

Work History

Client coordinator

Alectra Utilities
2023.10 - Current
  • Handle inbound and outbound contacts in a courteous, timely, and professional manner
  • Utilize systems and technology to complete account management tasks
  • Accurately document and process customer claims in appropriate system
  • Help customers with move in and move out of their account! Inform the right information which has updated
  • Escalate customer issues to the appropriate staff and managerial for resolution as needed
  • Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes
  • Help the customer with their billing issue and disclosed account.

Call center Agent

Gate stone North York
2022.12 - 2023.08

Supervisor

Pizza Hut
2019.02 - 2022.11

Shift Runner

Wendy’s
2018.03 - 2019.01

Administrative officer, Human Resource Management

Linmark int. Ltd
2016.09 - 2018.01

Customer Service Representative, Call center

Banglalink phone
2015.09 - 2016.07

Education

BBS In Business Management and Entrepreneurship -

Seneca College
Toronto, ON
2018.01 - 2019.05

Bachelor of Business Administration - Marketing

East West University
Dhaka,Bangladesh
2011.01 - 2015.05

Skills

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Languages

English

Timeline

Client coordinator

Alectra Utilities
2023.10 - Current

Call center Agent

Gate stone North York
2022.12 - 2023.08

Supervisor

Pizza Hut
2019.02 - 2022.11

Shift Runner

Wendy’s
2018.03 - 2019.01

BBS In Business Management and Entrepreneurship -

Seneca College
2018.01 - 2019.05

Administrative officer, Human Resource Management

Linmark int. Ltd
2016.09 - 2018.01

Customer Service Representative, Call center

Banglalink phone
2015.09 - 2016.07

Bachelor of Business Administration - Marketing

East West University
2011.01 - 2015.05
Md Imran Ahmad