Open To Work
MD FAZLE RABBY
Saskatoon
Work Preference
Summary
Results-driven operations and customer service professionals with 10+ years of progressive experience across banking compliance, retail sales, food service, and healthcare manufacturing. Proven track record in regulatory documentation (GDP/GMP), team supervision, inventory management, and delivering exceptional client experiences. Adept at thriving in fast-paced, high-compliance environments with a strong commitment to quality, safety, and continuous improvement.
Overview
2025
2025
years of professional experience
Work History
Food Serving Attendant
Trinity Manor Retirement Home
Saskatoon
11.2023 - 03.2024
- Assisted residents with daily living activities and personal care needs.
- Maintained cleanliness and organization of common areas and resident rooms.
- Provided companionship and social interaction to enhance resident well-being.
Plasma Processing & Production Supervisor
Canadian Plasma Resources Center
- Supervised end-to-end plasma processing operations, ensuring all procedures adhered to GDP/GMP regulatory guidelines and internal SOPs.
- Led a team of processing staff - delegating tasks, monitoring performance, and providing on-the-floor coaching to maintain quality benchmarks.
- Maintained and reviewed equipment logbooks and processing records, ensuring 100% accuracy and regulatory compliance.
- Managed inventory of lab supplies - tracking stock levels, coordinating reorder requests, and obtaining quality department approval for all supply orders.
- Communicated with suppliers to obtain required documentation, certificates of analysis, and delivery confirmations within established timelines.
- Identified and troubleshot processing anomalies, implementing corrective actions to minimize downtime and material waste.
- Maintain a clean, safe work environment by enforcing safety protocols and conducting routine compliance checks.
Assistant Team Leader
Dollarama
- Supported store operations by coordinating daily workflow across a team of 10+ retail associates, ensuring efficient shift coverage and task completion.
- Managed stock replenishment, merchandise display, and inventory accuracy - reducing shrinkage and improving product availability on the floor.
- Handled customer inquiries and complaints with professionalism, consistently achieving positive customer satisfaction outcomes.
- Assisted with scheduling, onboarding new team members, and delivering on-the-job training in company procedures and safety standards.
- Operated POS systems, processed transactions accurately, and conducted end-of-shift cash reconciliations.
- Escalated operational issues to store management with actionable recommendations, supporting a 15% improvement in team efficiency.
Sales Advisor
Daymon Worldwide Canada Inc.
- Delivered in-store product demonstrations and consultative sales experiences, driving brand awareness and purchase conversion for major retail clients.
- Achieved and consistently exceeded weekly sales targets through strategic product placement, upselling techniques, and deep product knowledge.
- Represented multiple client brands simultaneously, adapting communication style and sales approach to align with each brand's positioning.
Housekeeping and Laundry Attendant
Home Inn and Suites
- Room Cleaning & Sanitation: Thoroughly dust, vacuum, sweep, and mop guest rooms and corridors. Sanitize all bathroom fixtures, mirrors, and surfaces.Linen & Bedding: Strip and remake beds with fresh linens, pillowcases, and blankets. Collect soiled towels and replace them with fresh ones.Supply Restocking: Replenish bath care products (soap, shampoo), complimentary beverages, coffee/tea stations, and minibar items.Cart Maintenance: Maintain an organized housekeeping cart, safely handle industrial cleaning chemicals, and keep supply closets tidy.Guest Services: Address guest requests for extra towels, pillows, or amenities in a polite and timely manner.Security & Lost and Found: Turn in any forgotten items to the Lost and Found department according to hotel protocols. Ensure guest rooms are secure and privacy is maintained.Maintenance Reporting: Identify and report any maintenance issues (e.g., broken light fixtures, leaky faucets, or damaged furniture) to management or the maintenance team.
Education
Master of Business Administration (MBA) - Finance
Independent University Bangladesh (IUB)
Dhaka, BangladeshBachelor of Business Administration (BBA) - Finance
Bangladesh University of Business & Technology (BUBT)
Dhaka, BangladeshDiploma in Hospitality Management -
Bangladesh Tourism and Hospitality Management Institute
BangladeshSkills
- GDP/GMP regulatory standards
- SOPs
- Quality assurance
- Documentation
- Audit readiness
- KYC/AML compliance
- Risk assessment
- Regulatory reporting
- Financial crime prevention
- Staff supervision
- Workflow coordination
- Performance coaching
- Conflict resolution
- Stock management
- Order coordination
- Supplier communication
- Materials tracking
- Customer needs assessment
- Complaint resolution
- Satisfaction improvement
- CRM
- Revenue generation
- Upselling
- Merchandising
- Product placement strategy
- Cross-cultural work experience
- Stress resilience
References
Available upon request
Timeline
Food Serving Attendant
Trinity Manor Retirement Home
11.2023 - 03.2024
Sales Advisor
Daymon Worldwide Canada Inc.
Assistant Team Leader
Dollarama
Plasma Processing & Production Supervisor
Canadian Plasma Resources Center
Housekeeping and Laundry Attendant
Home Inn and Suites
Master of Business Administration (MBA) - Finance
Independent University Bangladesh (IUB)
Bachelor of Business Administration (BBA) - Finance
Bangladesh University of Business & Technology (BUBT)
Diploma in Hospitality Management -
Bangladesh Tourism and Hospitality Management Institute