Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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McWashington Asoh

Summary

Proven professional with a strong background in customer service and emergency response, demonstrated through roles at Uber and G4S. Excelled in maintaining safety, achieving high customer satisfaction, and resolving issues efficiently. Skilled in problem-solving and tech-savviness, consistently delivered exceptional service, enhancing client and passenger experiences.

Overview

11
11
years of professional experience

Work History

Uber Driver

Uber
09.2018 - Current
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Followed company guidelines and policies when interacting with passengers.
  • Responded to passenger concerns and complaints politely and professionally.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.

Security Guard

G4S
10.2017 - 07.2018
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Call Agent

R.A. Malatest & Associates Ltd
03.2016 - 09.2017
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
  • Maintained high call quality standards by adhering to company guidelines and protocols.
  • Retained customers by providing exceptional service, preventing potential cancellations or account closures.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.

Security Guard

Iron Horse Security
06.2014 - 09.2017
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Improved response time to incidents by maintaining clear communication channels with team members.
  • Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.

Education

High School Diploma -

Notre Dame High School
Ottawa, ON

Skills

  • Customer service
  • Passenger transportation
  • Punctuality
  • Cleanliness
  • Emergency response
  • Tech-savviness
  • Problem-solving
  • Attention to detail

Languages

English
Native or Bilingual
French
Native or Bilingual

Interests

Soccer


Watching Movies and TV Shows



Timeline

Uber Driver

Uber
09.2018 - Current

Security Guard

G4S
10.2017 - 07.2018

Call Agent

R.A. Malatest & Associates Ltd
03.2016 - 09.2017

Security Guard

Iron Horse Security
06.2014 - 09.2017

High School Diploma -

Notre Dame High School

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McWashington Asoh