Maizie Cooke
Brampton,Ontario
Summary
Administrative Assistant offering excellent communication, planning and prioritization skills for over 6+ years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Dedicated to providing excellence service and efficient problem solving while delivering results under pressure in fast-paced environments. A friendly communicative and adaptable team-player that is open to learning and improving.
Overview
39
39
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Receptionist/Office Support
Dillon Consulting Limited
10.2012 - 10.2023
- Welcomed visitors and clients in a courteous and professional manner
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Assisted with onboarding new clients and securing paperwork completion.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Answered and directed incoming calls promptly and efficiently
- Responded to general inquiries via phone and emails
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
Team Lead Assistant
Rogers Communications Ine.
01.2007 - 08.2011
- Answered facility related questions across Canada and addressed issues by placing work orders
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Processed requests via email for after hours service (Answer North America) by reviewing and calling the client
- Greeted and answered customer inquiries in a cordial and professional manner
- Scheduled and maintain meeting rooms, set up requirements and equipment bookings for internal and external
- Liaised with building management at the various locations nationally, on a daily basis
- Trained and supervised employees on office policies and procedures
- Responded to all emails that are generated in the facilities in-box
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Volunteered to help with special projects of varying degrees of complexity
Main Switchboard Operator/Receptionist
Rogers Media Broadcasting
01.2003 - 01.2007
Main Switchboard Operator/Receptionist
Rogers AT&T Wireless
01.1990 - 01.2003
Reservation Agent
City Express Airlines
01.1986 - 01.1989
Travel Consultant
Rome Travel Agency
01.1985 - 01.1986
Education
High School Diploma -
Vaughan Road Collegiate Institute
09.1976 - 05.1980
Canadian Travel & Tourism
01.1985 - 05.1986
Skills
Reservation coordination
Multi-Line Phone Systems
Telephone operations
Follow-up skills
Operating switchboards
Problem-solving abilities
Professional Development
- MS Excel and MS Word
- Introduction to Project Management
- Dealing with Difficult Conversation and People Certificate
- Assertive Communication Skills for Women
- The Essential of Communicating With Diplomacy and Professionalism
Timeline
Receptionist/Office Support
Dillon Consulting Limited
10.2012 - 10.2023
Team Lead Assistant
Rogers Communications Ine.
01.2007 - 08.2011
Main Switchboard Operator/Receptionist
Rogers Media Broadcasting
01.2003 - 01.2007
Main Switchboard Operator/Receptionist
Rogers AT&T Wireless
01.1990 - 01.2003
Reservation Agent
City Express Airlines
01.1986 - 01.1989
Travel Consultant
Rome Travel Agency
01.1985 - 01.1986
Canadian Travel & Tourism
01.1985 - 05.1986
High School Diploma -
Vaughan Road Collegiate Institute
09.1976 - 05.1980