Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

McKinsey Pierson

Sulphur Springs

Summary

Dynamic sales professional with a proven track record at Aarons Furniture Store, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction through effective problem-solving and upselling strategies. Reliable and punctual, adept at managing cash transactions and fostering team collaboration to drive sales growth. Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.

Overview

3
3
years of professional experience

Work History

Sales Associate

Aarons Furniture Store
09.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.

Customer Service Representative

Conduent
06.2022 - 10.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

High School Diploma -

Sulphur Springs Highschool
Sulphur Springs, TX
05-2014

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Money handling
  • Client service
  • Sales expertise
  • Product sales
  • Sales strategies
  • Upselling
  • Payment processing

Languages

English
Native or Bilingual

Timeline

Sales Associate

Aarons Furniture Store
09.2024 - Current

Customer Service Representative

Conduent
06.2022 - 10.2022

High School Diploma -

Sulphur Springs Highschool

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McKinsey Pierson