McKinley Bowers
Port Colborne
Summary
Professional, prepared administrative professional with strong experience managing registration processes and maintaining accurate records. Skilled in data entry, customer service, and handling confidential information. Highly reliable team collaborator, adaptable to changing needs, and focused on achieving results. Known for strong organizational skills, effective communication, and proactive approach to problem-solving.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Emergency Registration Clerk & Bed Allocation
Niagara Health System
09.2023 - Current
- Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
- Accurately collected and verified patient demographic information for seamless recordkeeping.
- Accurately collected and verified patient demographic information for seamless recordkeeping
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Collaborated with all units, Access and Flow Manager, directors and unit managers to discharge, admit and assist with bed assignments within Niagara Health (all sites).
- Performed various administrative tasks such as managing office supplies inventory, organizing files/documents storage system and updating electronic databases.
- Demonstrated adaptability when dealing with unexpected changes or challenges in daily tasks or responsibilities
- Resolved discrepancies in registration data to maintain database integrity.
- Efficient in EFR, GRASP, ORACLE, Millenium, Meditech, and clinical unit workflows.
- Familiar with MOSAIQ and EV2
Office Administrator
The Viking Group Inc.
03.2014 - Current
- Leveraged data and analytics to make informed decisions and drive business improvements
- Elevated executive performance through adept calendar management skills that ensured punctual attendance at crucial appointments or engagements
- Coordinated communications, financial processing, recordkeeping, and other administrative functions
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Assisted human resources department in recruiting activities such as screening resumes or organizing onsite interviews
- Completed weekly payroll for 10-15 employees
- Boosted client retention rates with exceptional service provided during every interaction, both in-person and via phone/email correspondence
- Expedited invoice processing for improved cash flow by accurately tracking expenses and submitting documentation promptly for payment approval
- Delegated tasks to administrative support staff to organize and improve office efficiency
Rehab Assistant
Niagara Health System
06.2021 - 09.2023
Education
Diploma - Human Resource Management
Fanshawe College
London, ON12.2025
Diploma - Occupational Therapist & Physiotherapist Assistant
Niagara College
Welland, ON04.2019
Skills
- Database Administration
- Electronic Health Record Specialist
- Interpersonal Relations
- Employee Coaching and Mentoring
- Budget Management
- Payroll Processing
- Report Preparation
- Administrative Oversight
Certification
- CPR & First Aid - HCP
- Medical Terminology Course – St. John's Ambulance 2019
- Microsoft Office Specialist (MOS) Certification
Affiliations
- College of Physiotherapy of Ontario
- Canadian Human Resources Professionals Association - 2026
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Emergency Registration Clerk & Bed Allocation
Niagara Health System
09.2023 - Current
Rehab Assistant
Niagara Health System
06.2021 - 09.2023
Office Administrator
The Viking Group Inc.
03.2014 - Current
- CPR & First Aid - HCP
- Medical Terminology Course – St. John's Ambulance 2019
- Microsoft Office Specialist (MOS) Certification
Diploma - Human Resource Management
Fanshawe College
Diploma - Occupational Therapist & Physiotherapist Assistant
Niagara College
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