McKenzie Rickard
Laguna Niguel
Summary
Detail-oriented professional known for strong organizational and problem-solving skills. Experienced in managing multiple tasks and guest relations, committed to enhancing efficiency and ensuring positive customer experiences.
Overview
9
9
years of professional experience
Work History
Server
The Fisherman's Restaurant & Bar
San Clemente, CA
06.2016 - 07.2025
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed food and beverage orders efficiently, maintaining accuracy and timeliness.
- Trained and mentored new servers, fostering a collaborative team environment.
- Streamlined table turnover processes, enhancing overall restaurant efficiency.
- Resolved guest complaints promptly, demonstrating strong problem-solving skills.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Associate of Arts -
Saddleback College
Mission Viejo, CA05.2023
Skills
- Strong work ethic
- Professional appearance
- Memory retention
- Situational Flexibility
- Organizational
- Multitasking
- customer service
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Passionate about balancing physical health with mental and emotional wellness
- Exploring various forms of art, such as drawing, painting, and crafting, to nurture creativity and personal growth
- Embracing outdoor adventures such as hiking and fishing
Timeline
Server
The Fisherman's Restaurant & Bar
06.2016 - 07.2025
Associate of Arts -
Saddleback College