Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Personal Brand
Timeline
Generic

McKenzie Norris

Turlock

Summary

Detail-oriented and motivated hospitality professional with a strong background in operations and sales. Proven track record of cultivating lasting guest relationships to boost repeat business and enhance brand loyalty. Recognized for clear, confident communication and engaging presentations. Expert at anticipating needs, providing personalized service, and excelling in high-touch, fast-paced settings. Committed to advancing her Marriott career through thoughtful, compassionate, and service-driven excellence.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Manager 2 - Western Mountain Pacific

Marriott International
04.2023 - Current
  • Directly sell and book group rooms and catering business for 55 hotels across the Western Mountain Pacific Area
  • Upsold premium services and rooms during planning stages, contributing to increased revenue.
  • Led multiple Micro-Trainings for WMP as well as Multi Hotel Sales
  • Individually booked $1,880,904.14 in 2024
  • Maintains consistent client engagement throughout the sales process, ranking as one of the top outbound callers in the organization year-to-date.

Sales Manager 3 Chicago, IL Mid America

Marriott International
03.2022 - 04.2023
  • Directly sold and booked group rooms and catering business for 23 hotels in the Greater Chicago Market.
  • Individually booked $1,432,206 in revenue with a goal of $1,395,694 (103%; 2022)
  • Train and coach new team members in system usage, customer communications, and market/hotel specific strategies
  • Fostering and developing customer relationships to drive repeat and profitable business.

Guest Service Representative

Courtyard by Marriott Downtown/River North
07.2021 - 03.2022
  • Consistently engaged with guests by asking clarifying questions and accommodating their needs to enhance the overall experience.
  • Delivered a smooth and informative check-in/check-out process, ensuring efficiency and guest satisfaction.
  • Frequently recognized as a top performer in GXP reports for going above and beyond in service delivery.
  • Created personalized welcome experiences for Ambassadors and repeat guests, including handwritten notes, curated gift bags, and tailored local recommendations.
  • Performed daily reports and communicated with multiple departments to ensure seamless hotel operations and exceptional service.

Crew Member

Trader Joe’s
07.2020 - 07.2021
  • Efficiently performed daily operations, including stocking shelves, cashiering, and maintaining cleanliness and organization throughout the store.
  • Trained new team members on operational procedures, including inventory tracking, cash handling, and customer relations
  • Delivered excellent customer service by engaging with shoppers, answering product questions, and creating a welcoming store environment.

Education

High School Diploma - Leadership, Theatre, Choir, Agriculture, Comedy Sportz (improv)

Mission Viejo High School
Mission Viejo, CA
06.2020

Skills

  • Relationship building
  • Proficient in Microsoft platforms
  • Multi-line Phones
  • Multi-Hotel Sales and Market Knowledge
  • MARSHA and Fosse
  • CI/TY SFA and GPO/TY
  • Sales Companion
  • Strong verbal and written communication
  • Engaging presentation skills
  • Detail Oriented
  • Publicity and Marketing
  • Tech Savy

Certification

Ready, Set, Sell Certified (March 2023)

Creating The Habit: Sales Intensity (December 2024)

TakeCare Certified (2024-Current)

Health and Wellness Ambassador WMP (2024-Current)

Trained in MARSHA, FOSSE, GXP, and other Marriott Platforms



Accomplishments

  • International Thespian Society- Honor Thespian (2017-Current)
  • Top Booker for Chicagoland and WMP Phones
  • Golden Circle Achiever
  • TakeCare Champion- 2024- Current
  • Health and Wellness Ambassador for WMP
  • Active Member in TakeCare and Culture/Wellness Work Group- 2024-Current

Personal Brand

Developed my personal brand as WMP's Health and Wellness Ambassador, leading weekly stretch  sessions and year-round wellness initiatives to support a healthy work-life balance

Timeline

Sales Manager 2 - Western Mountain Pacific

Marriott International
04.2023 - Current

Sales Manager 3 Chicago, IL Mid America

Marriott International
03.2022 - 04.2023

Guest Service Representative

Courtyard by Marriott Downtown/River North
07.2021 - 03.2022

Crew Member

Trader Joe’s
07.2020 - 07.2021

High School Diploma - Leadership, Theatre, Choir, Agriculture, Comedy Sportz (improv)

Mission Viejo High School

Similar Profiles

CREATE PROFILE
McKenzie Norris