Mckenzie Leslie
Winnipeg,MB
Summary
Friendly Bartender with exceptional communication and customer service skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mixologist
Holiday Inn
04.2022 - 02.2024
- Successfully curated and prepared an extensive mixture of cocktails, consistently exceeding customer expectations and garnering favorable reviews by delivering exceptional service and superior drink quality
- Proficiently managed multiple drink orders concurrently, showcasing exceptional multitasking skills and ensuring timely and accurate service in a fast-paced setting
- Cultivated and sustained enduring relationships with loyal clientele through engaging conversation and personalized service, fostering repeat business and increased customer loyalty
- Implemented efficient inventory management strategies, meticulously monitoring and replenishing stock levels to minimize waste and maximize cost efficiency
- Demonstrated unwavering commitment to responsible service by diligently preventing customer intoxication, adhering to legal regulations and maintaining impeccable work ethics.
Food & beverage server
Holiday Inn
08.2020 - 02.2024
- Provided exceptional customer service by greeting and seating guests promptly, and promptly responding to their inquiries and requests
- Demonstrated strong knowledge of menu offerings, including daily specials, and provided recommendations to enhance customers' dining experiences
- Executed efficient and accurate order taking and processing, ensuring correct preparation and timely delivery of food and beverages to tables
- Maintained cleanliness and organization of dining areas, including setting up tables, restocking supplies, and promptly clearing tables to ensure a pleasant and enjoyable dining environment for guests.
Team member
Tim Horton's
02.2018 - 06.2020
- Customer Service: Provide exceptional customer service by greeting patrons, taking accurate orders, and ensuring a positive overall experience
- Food and Beverage Preparation: Prepare and assemble food and beverage items according to Tim Horton's' standards and recipes
- Cash Handling and Point-of-Sale Operations: Accurately process customer transactions, handle cash, and provide correct change
- Maintaining Cleanliness and Organization: Keep workstations, dining areas, and restrooms clean and well-maintained.
Education
Highschool Graduate -
Dakota Collegiate
06.2022
Skills
- BARTENDING
- Mixology Product Knowledge: Knowledge of Bar Equipment Safe Serving Practices
- Liquor, beer, and wine knowledge
- Responsible Serving
- Bar Operations Supervision
- HOSPITALITY
- Customer Service Communication
- Managing Reservations and Large Parties
- Payment Processing
- Service-oriented mindset
Certification
08/2021, Responsible Service Certification, Smart Choices
Personal Information
- Date of Birth: 08/20/04
- Nationality: Canadian
References
- Available upon request
Languages
English
Native or Bilingual
Timeline
Mixologist
Holiday Inn
04.2022 - 02.2024
Food & beverage server
Holiday Inn
08.2020 - 02.2024
Team member
Tim Horton's
02.2018 - 06.2020
Highschool Graduate -
Dakota Collegiate
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