Mckenzie Haiden
Thunder Bay,ON
Summary
Dependable Resident Manager with two and half years of experience managing residential and commercial properties. In-depth knowledge of renting policies, lease agreements and proper tenant interaction. Commended for increasing occupancy over two-year period through strategic market analysis and planning.
Reliable employee seeking open position. Offering excellent communication and good judgment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Resident Manager
Skyline Living
Thunder Bay, Canada
05.2020 - Current
- Coordinated vendors such as carpet cleaners, tilers, cable suppliers and satellite and phone service providers.
- Screened and reviewed resident applications by verifying employment and previous rental history.
- Reported and documented maintenance requests and scheduled appropriate services.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Collected, recorded and deposited monthly rents from over 200 tenants.
- Communicated effectively with owners, residents and on-site associates.
- Kept properties in compliance with local, state and federal regulations.
Shift Manager
McDonalds
Steinbach, MB
08.2016 - 09.2019
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Managed overall average of 30 customers per hour of each Business day.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Sales Associate
American Eagle Outfitters
Calgary, AB
10.2018 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
Education
High School Diploma -
Steinbach Regional Secondary
Steinbach, MB06.2019
High School Diploma -
CBe - Learn
Calgary, AB06.2019
Skills
- Code Compliance
- Sale and Rental Recordkeeping
- Insurance Coordination
- Team Player
- Warm and Friendly
- Sales Generation
- Managing Reception
- Greet Guests
- Employee Coaching and Motivation
Certification
- Smart Choices, ( LGCA ) - 2019-2024
Interests and Hobbies
Displays a strong and active interest in all forms of cosmetology. Volunteered in many events throughout all of said high school program that included partaking in extra curricular course's to further interest and skill.
Displays a strong passion for all aspects of art
Timeline
Resident Manager
Skyline Living
05.2020 - Current
Sales Associate
American Eagle Outfitters
10.2018 - 01.2019
Shift Manager
McDonalds
08.2016 - 09.2019
High School Diploma -
Steinbach Regional Secondary
High School Diploma -
CBe - Learn
- Smart Choices, ( LGCA ) - 2019-2024
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