McKenzie Erwin-Verdugo
Fresno
Summary
Dedicated Registered Nurse with over a decade of experience in critical care, rapid response, and virtual patient management. Skilled in utilizing informatics tools to improve patient outcomes and interdisciplinary communication. Committed to integrating evidence-based practices and emerging technologies to ensure safe, high-quality care across the continuum.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Interim Peer Review Coordinator
Saint Agnes Medical Center
Fresno, CA
07.2026 - Current
- Coordinated review processes to ensure compliance with regulatory standards and internal policies.
- Led interdisciplinary meetings to discuss case outcomes and implement quality improvement initiatives.
- Directed collaborative meetings focused on reviewing case outcomes and executing quality enhancement initiative
- Analyzed data trends from reviews to inform strategic decisions and enhance patient care protocols.
- Oversaw physician peer review coordination for quality-of-care and professional conduct investigations and credentialing initiatives. Analyzed clinical cases and complaints utilizing Epic and diverse data sources. Compiled comprehensive peer review reports while engaging with department chairs, CMO, and physician leadership to evaluate findings and outcomes. Facilitated presentations of cases to the peer review committee, reinforcing physician quality, credentialing, regulatory compliance, and performance-improvement efforts.
- Achieved improved data capture and reporting by redesigning and optimizing clinical quality workflows with Midas and Epic systems. Enhanced accessibility and consistency in peer review workflows through strategic improvements.
Staff Nurse III
Kaiser Permanente
Vallejo, CA
02.2020 - 08.2026
- Utilized clinical judgment and evidence-based protocols to offer tailored advice, ensuring high-quality care for diverse patient populations.
- Executed evidence-based practices to enhance patient outcomes through refined clinical protocols.
- Provided comprehensive education to patients, families, and caregivers regarding diagnosis, prognosis, treatment alternatives, disease processes, and management strategies.
- Managed virtual triage processes and educated patients via remote care channels to enhance patient support.
- Utilized strong organizational skills to manage competing priorities and maintain productivity in a fast-paced setting.
Staff Nurse III
Kaiser Permanente
Northern California
01.2020 - 01.2024
- Directed interdisciplinary rapid response initiatives for early detection of clinical deterioration utilizing predictive analytics and clinical decision support systems within the Advanced Alert Monitor framework.
- Facilitated training sessions for nurses on predictive alert interpretation and clinical escalation workflows as a unit AAM committee member.
- Achieved rapid stabilization of patients through effective teamwork in critical care. Elevated patient outcomes by implementing rapid response strategies. Facilitated successful code blue interventions through seamless team collaboration.
- Cultivated strong relationships with patients and families to enhance trust and facilitate open communication during difficult situations.
- Utilized strong organizational skills to manage competing priorities and maintain productivity in a fast-paced setting.
- Elevated patient satisfaction through the provision of empathetic and compassionate care tailored to diverse community needs.
- Coordinated efforts to implement quality improvement strategies that enhanced communication and operational efficiency during the COVID-19 pandemic.
- Cultivated a culture of compassion and teamwork in ICU, culminating in receipt of the prestigious Daisy Award.
Staff Nurse
Community Regional Medical Center
Fresno, CA
01.2018 - 01.2021
- Executed comprehensive neurocritical care protocols in Level 1 trauma center, focusing on invasive monitoring to support recovery of post-surgical and stroke patients.
- Regularly updated and validated expertise through certifications in diverse advanced neuro-monitoring modalities.
- Assisted in providing patient-centered care in the neuro ICU. Supported healthcare teams in monitoring and documenting patient progress. Aided in maintaining a safe and clean environment for patients.
- Optimized workflow efficiency through implementation of best practices in patient care delivery.
- Championed patient advocacy by enforcing safety protocols and maintaining quality standards.
- Delivered comprehensive guidance on self-care strategies, empowering patients to enhance their overall health outcomes.
- Analyzed complex medical cases with strong critical thinking skills to formulate appropriate intervention strategies.
Staff Nurse
Madera Hospital
Madera, CA
01.2016 - 01.2019
- Administered advanced patient care in ICU and collaborated with emergency department teams to optimize patient outcomes.
- Honored with Daisy Award for demonstrating exceptional dedication to patient advocacy and fostering compassionate relationships.
- Nurtured connections with patients and families, ensuring effective communication and support during times of adversity.
- Facilitated collaboration among physicians, pharmacists, and therapists to enhance quality of evidence-based care.
- Coordinated evidence-based practice project initiatives and nursing simulation activities to strengthen nursing skills and competencies.
Education
Master of Science - Health Informatics
National University
Fresno05-2025
Bachelor of Science in Nursing - Nursing (BSN)
Samuel Merritt University
OaklandAssociate Degree - Nursing
Fresno City College
FresnoSkills
- Clinical & Leadership Expertise: Clinical assessment, Critical care response, Team collaboration, Patient safety improvement, Staff mentorship
- Informatics & Technology: Alert monitor optimization, Decision support systems, Epic, KP HealthConnect, MIDAS, Statit, Data-Driven Decision Making, Remote triage
- Quality, Compliance & Operations: Performance Improvement, Policy Development, Regulatory Compliance (CMS, DHCS, Joint Commission), Care coordination
- Professional Strengths: Adaptability, Critical thinking, Accurate documentation, Professional Development Focus, Time management
Certification
ACLS (Advanced Cardiovascular Life Support), NIHSS (National Institutes of Health Stroke Scale), BLS (Basic Life Support)
Personal Information
Title: Registered Nurse – Clinical Quality, Informatics & Virtual Care Leadership
Timeline
Interim Peer Review Coordinator
Saint Agnes Medical Center
07.2026 - Current
Staff Nurse III
Kaiser Permanente
02.2020 - 08.2026
Staff Nurse III
Kaiser Permanente
01.2020 - 01.2024
Staff Nurse
Community Regional Medical Center
01.2018 - 01.2021
Staff Nurse
Madera Hospital
01.2016 - 01.2019
Associate Degree - Nursing
Fresno City College
Master of Science - Health Informatics
National University
Bachelor of Science in Nursing - Nursing (BSN)
Samuel Merritt University