Summary
Overview
Work History
Education
Skills
Languages
Interestsleisure
Professionalassets
References
Timeline
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McKenzie Desjardins

Long Sault,Ontario

Summary

Goal-oriented manager with extensive experience in the automotive industry and a proven track record of successful leadership. Skilled in driving productivity, enhancing customer satisfaction, and generating increased revenue and sales. Committed to streamlining procedures and maximizing employee potential to achieve optimal efficiency.

Overview

13
13
years of professional experience

Work History

Group Broker

O'Farrell Financial Services
07.2022 - 07.2023
  • Advised clients on employee benefits programs, including health, dental, and retirement plans, to tailor solutions that meet organizational needs.
  • Managed and expanded a portfolio of over 100 business clients for employee group benefits and RRSP plans.
  • Attended networking events and conducted proactive outreach to potential and existing clients, enhancing the employee benefits portfolio and reinforcing client relationships.
  • Developed and presented customized benefits packages, leveraging industry knowledge to optimize cost-efficiency and enhance employee satisfaction.
  • Managed client relationships through regular consultations, ensuring seamless implementation and ongoing support of benefits programs.
  • Conducted market research and analyzed industry trends to provide clients with innovative benefits solutions and competitive advantages.
  • Negotiated with insurance carriers and vendors to secure favorable terms and pricing for clients.
  • Coordinated open enrollment processes and communicated benefit changes to employees effectively.
  • Provided training and resources to clients and their employees on benefits utilization and best practices.

District Sales Manager

Mac Tools Canada
01.2017 - 07.2022
  • Managed relationships with 15+ franchise owners to drive sales growth, provide coaching, and resolve conflicts.
  • Organized and executed franchisee and customer events, including sales training, finance education, and internal sales initiatives.
  • Recruited and onboarded new franchisees, and provided comprehensive training on business operations.
  • Achieved corporate sales targets and exceeded annual goals through strategic planning and effective sales strategies.
  • Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
  • Collaborated with district managers to share best practices and drive organizational success.
  • Developed strong client partnerships, improving sales and ensuring long-term business relationships.
  • Streamlined operations and increased profitability by optimizing budget management and product turns.

Franchisee Owner

Mac Tools
01.2014 - 01.2017
  • Achieved over 80% market penetration within franchisee territory, maintaining average sales margins of 40%+ by delivering exceptional customer service, leveraging in-depth product knowledge, and utilizing effective closing techniques and payment arrangements.
  • Achieved President’s Club status and served as a mentor for new franchisees, enhancing their success and integration.
  • Maintained up-to-date product knowledge and actively participated in Tool Fairs, sales meetings, and training seminars.
  • Strengthened relationships with distributors and management, and consistently developed customer connections with the Mac Tools brand.
  • Implemented best practices to boost sales and productivity, and collaborated with franchisees to optimize operations and share effective strategies.
  • Enhanced customer experience through exceptional service and resolved issues promptly.
  • Streamlined operations, improved store layout design, and managed financial aspects including budgeting and financial reporting.
  • Supervised merchandise displays, managed purchasing, sales, and marketing operations, and achieved financial growth through strategic planning.
  • Assisted in recruiting, training, and guiding team members to ensure high performance and productivity.

Automotive Service Technician

Miller Hughes Ford Lincoln
01.2011 - 01.2014
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Utilized advanced diagnostic tools to quickly identify vehicle issues, reducing troubleshooting time and labor costs.
  • Established clear repair plans with line-item details of expected labor and parts costs.
  • Increased repeat business through exceptional customer service and high-quality workmanship on all repairs.

Education

Motive Power Technician Certificate -

St. Lawrence College

Skills

  • Sales Team Leadership
  • Sales Presentations
  • Goal Setting
  • Sales expertise
  • Territory Management
  • Relationship building and management
  • Customer Service Management
  • Prospecting
  • Sales Quota Management
  • Closing Techniques
  • Promotional sales events
  • Franchisee Training and Development

Languages

English
French

Interestsleisure

Interests and Leisure Activities

  • Fitness: Completed 8 marathons and actively participate in the Ottawa running community; enthusiastic about long-distance outdoor activities.
  • Travel: Avid traveler with a passion for exploring new cultures and connecting with diverse people.

Professionalassets


  • Proficient in Microsoft Excel Pivot Tables
  • Experienced with SAP Concur Expense Management Software
  • Skilled in Salesforce CRM
  • Red Seal Interprovincial Automotive Service Technician 310S
  • Mac Tools President’s Award Club (2015)
  • Mac Tools Macpherson Award (2017)
  • Class CZ Commercial License (Ontario Ministry of Transportation)
  • CPR and First Aid Certified

References

AVAILABLE UPON REQUEST

Timeline

Group Broker

O'Farrell Financial Services
07.2022 - 07.2023

District Sales Manager

Mac Tools Canada
01.2017 - 07.2022

Franchisee Owner

Mac Tools
01.2014 - 01.2017

Automotive Service Technician

Miller Hughes Ford Lincoln
01.2011 - 01.2014

Motive Power Technician Certificate -

St. Lawrence College

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McKenzie Desjardins