McKenna Smith
Kitchener,ON
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail oriented. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details.
Overview
2
2
years of professional experience
Work History
Team Leader
Envy + Grace
03.2023 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Used POS system to process sales, returns, online orders, and gift card activations.
Sales Associate
Envy + Grace
11.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Sales Associate
Becker Shoes
06.2021 - 03.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Bachelor of Arts - Political Science With International Relations
University of Waterloo
Waterloo, ON06.2026
High School Diploma -
Georgian Bay District Secondary School
Midland, ON06.2022
Skills
- Verbal and Written Communication
- Multitasking Strengths
- Time Management
- Detail Oriented
- Positive and Professional
- Leadership
Timeline
Team Leader
Envy + Grace
03.2023 - Current
Sales Associate
Envy + Grace
11.2022 - 03.2023
Sales Associate
Becker Shoes
06.2021 - 03.2023
Bachelor of Arts - Political Science With International Relations
University of Waterloo
High School Diploma -
Georgian Bay District Secondary School
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