McKenna Lipscomb
Irvine
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
4
4
years of professional experience
Work History
Seasonal Barista
Newport Coffee Company
06.2024 - 09.2024
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Cleaned counters, machines, utensils, and seating areas daily.
Barista
602 Coffee House
09.2022 - 09.2023
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide store, products and services information.
- Input orders into point of sale system and handled customer payments.
- Described menu items to customers and suggested products based on stated preferences.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Barista Seasonal
Sunset Shack
05.2022 - 08.2022
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected payments and provided accurate change.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Tennis Instructor
Self
01.2021 - 08.2022
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
- Maintained positive relationships with parents to encourage support for players and consistent practice.
- Educated athletes in rules, strategies, sportsmanship and performance principles.
- Guided athletes with encouragement, motivation and advice to support athletic performance and overall well-being.
- Suggested exercise modifications to individual athletes to avoid strain and injury.
Seasonal Sales Associate
Urban Outfitters, Inc.
11.2021 - 01.2022
- Answered product questions with up-to-date knowledge of sales and promotions.
- Built and maintained relationships with peers and upper management to drive team success.
- Adhered to company initiatives and achieved established goals.
- Received and displayed product shipments on store retail shelves upon delivery.
Hostess
Fig And Olive Restaurant
10.2021 - 11.2021
- Greeted incoming guests to escort to assigned dining area and present menus.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Sales Associate
Bearfruit Jewelry
05.2021 - 10.2021
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Used technology resources to assist customers in locating and selecting items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Opened and closed store in a timely manner with specific procedures.
Education
Some College (No Degree) - Marketing
Irvine Valley College
Irvine, CAHigh School Diploma -
University High School
Irvine, CA06.2022
Skills
- CPR Certified
- Critical Thinking
- Passion for Health and Fitness
- Nutrition and Wellness Education
- Time Management
- Store Opening and Closing
- Team Player Mentality
- Coffee expertise
- Written and Oral Communication Skills
- Up-selling
- Cash Register Operation
Timeline
Seasonal Barista
Newport Coffee Company
06.2024 - 09.2024
Barista
602 Coffee House
09.2022 - 09.2023
Barista Seasonal
Sunset Shack
05.2022 - 08.2022
Seasonal Sales Associate
Urban Outfitters, Inc.
11.2021 - 01.2022
Hostess
Fig And Olive Restaurant
10.2021 - 11.2021
Sales Associate
Bearfruit Jewelry
05.2021 - 10.2021
Tennis Instructor
Self
01.2021 - 08.2022
High School Diploma -
University High School
Some College (No Degree) - Marketing
Irvine Valley College
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