McKenna Cinnamon
Ottawa,ON
Summary
Dedicated university student with extensive experience in the hospitality industry, committed to delivering exceptional customer service and fostering positive experiences. Known for strong work ethic, adept multitasking skills, and thriving in fast-paced, high-pressure environments. Eager collaborator with a passion for creating memorable interactions and fostering lasting connections with customers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server, Expo, Hostess
Montanas Cookhouse BBQ & Bar
Gloucester, ON
05.2022 - Current
- Worked with POS system to punch in orders and manage bills.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was clean and prepared for service.
- Provided attentive service during highly busy periods without sacrificing attention to detail or guest experience .
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
Hostess
Broadway Bar & Grill
Ottawa, ON
01.2022 - 05.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills by balancing responsibilities such as answering phone calls, greeting guests, and updating reservations.
- Greeted customers warmly upon arrival and provided friendly service throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Cashier
Shoppers Drug Mart
Orleans
07.2021 - 11.2021
- Greeted customers entering store and responded promptly to their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Education
Bachelor Of Arts - Communication Studies
University of Ottawa
Ottawa, ONHighschool Diploma -
Cairine Wilson Secondary School
Orleans, ON06.2022
Skills
- Exceptional customer service
- Strong Work Ethic
- Guest Engagement
- Hospitality service expertise
- Memory retention
- Safe Food Handling
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
- Smart Serve certificate (Year earned 2023)
- Delf level B2 (Year earned 2022)
Timeline
Server, Expo, Hostess
Montanas Cookhouse BBQ & Bar
05.2022 - Current
Hostess
Broadway Bar & Grill
01.2022 - 05.2022
Cashier
Shoppers Drug Mart
07.2021 - 11.2021
Bachelor Of Arts - Communication Studies
University of Ottawa
Highschool Diploma -
Cairine Wilson Secondary School