Mckendra Lewis
San Marcos
Summary
Driven to learn and develop professionally while helping the team achieve business objectives and meet customer needs. Good communication, organizational and multitasking abilities. Multitasking Veterinarian Assistant willing to work any shift and offering great work ethic with excellent job attendance. Animal lover with over 3 years of successfully assisting veterinarians in surgery and taking medical histories. Committed to learning new tasks and considered highly motivated employee.
Overview
6
6
years of professional experience
Work History
Veterinary Assistant
VCA
08.2023 - Current
- Enhanced patient care by implementing efficient triage processes and prioritizing urgent cases.
- Reduced wait times for patients by streamlining the check-in process and optimizing nurse scheduling.
- Improved patient satisfaction scores with compassionate care and effective communication techniques.
- Contributed to a safer work environment by identifying potential hazards and proposing corrective actions.
- Improved patient care by assisting veterinarians with examinations and treatments.
- Enhanced clinic efficiency by maintaining clean and organized treatment areas, surgical suites, and kennels.
Veterinary Assistant/CSR
Anicira Veterinary Center
10.2022 - 01.2024
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Maintained clean and safe animal living areas.
- Educated clients on post-surgical care and nutrition.
- Collected patient biopsies and blood samples for laboratory analysis.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Provided customer support to clients, answering questions and addressing concerns.
- Monitored vital signs and provided nursing care for animals.
- Prepared over 20-25 animals for surgical procedures each day.
- Performed dental cleanings using ultrasonic scaler.
- Prepared, sterilized and maintained medical instruments and equipment.
Vet Assistant/Technician
VCA Acacia Animal Hospital and Pet Resort
11.2021 - 01.2023
- Maintained consistent on-time arrival for all appointments to check and fix systems and equipment.
- Updated logs and computer records with latest customer and job details.
- Followed safety practices to safeguard against injury and damage to property.
- Administered immunizations, blood plasma and other medications to animals as prescribed by veterinarians.
- Organized operating room ahead of procedures and assisted veterinarians during surgeries.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Trained new veterinary staff on office procedures and requirements.
- Assisted doctors and technicians by soothing upset or frightened animals.
- Prepared and labeled medications and instructed client on administration.
- Performed physical examinations and recorded weight, temperature and other vitals.
- Operated anesthesia, oxygen and monitoring equipment.
- Monitored vital signs during surgery and notified veterinarian of changes.
- Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
- Assisted with polishing, removing stains and other dental procedures.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Delivered excellent service to pet owners to drive repeat business.
- Worked with clients to processes all financial transactions.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
Vet Assistant
VCA Bradshaw Animal Hospital
02.2020 - 11.2020
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Provided animal health education to pet owners through community classes and outreach programs.
- Prioritized and accomplished multiple tasks simultaneously to complete projects under pressure.
- Explained disease and condition diagnoses, prognoses and treatment options to pet and animal owners to provide information for decision-making concerning care.
- Dusted, sprayed and bathed animals to maintain good hygiene and control insect pests.
- Administered vaccines to animals and delivered blood and lab results.
- Monitored animals' recovering from surgery and notified veterinarians of behavioral changes.
- Documented patient information with precision to maintain records accuracy.
- Stocked treatment rooms with appropriate supplies, scheduled appointments, answered phones and processed customer payments to boost office efficiency.
- Helped veterinarians examine animals and identify behavioral changes or clinical symptoms suggesting illness or injury.
- Operated radiographic and ultrasound equipment.
- Communicated with veterinarians and staff members to maintain patient flow.
- Trained new veterinary staff on office procedures and requirements.
- Released patients to owners with care directions from veterinary staff.
Kennel Assistant
The Pet Inn
08.2019 - 01.2020
- Fed and refreshed water for animals staying in kennels on regular eating schedules.
- Sprayed down and applied cleaning solutions to animal cages to remove waste and dirt.
- Administered medications to animals with meals or treats.
- Picked up dog waste using bags to dispose of it properly.
- Collected and documented animal weight, size, physical condition, and food intake.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines
- Monitored kennels for toy safety and removed choking hazards
Crew Team Member
Burger King
02.2018 - 08.2019
- Greeted customers and cultivated positive experiences in line with company standards.
- Washed dishes, cleaned countertops and sanitized high-use areas.
- Inspected food products for quality and consistency and reported concerns to cooks.
- Resolved conflict according to company protocols.
- Wiped down tables and equipment, swept and refilled stock.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Packed fast food products in approved containers, cups and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Prepared quality products while maintaining portion control and presentation within service goal times.
Education
Some College (No Degree) -
American River College
Sacramento, CAAssociate of Science - Veterinary Technology
Penn Foster Career School
Scranton, PAHigh School Diploma -
Mira Loma High School
Sacramento, CA06.2017
Skills
- Troubleshooting and Diagnosis
- Documentation and Reporting
- Verbal and Written Communication
- Customer Service
- Attention to Detail
- File and Record Maintenance
- Problem-Solving
- Work Scheduling
- Teamwork and Collaboration
- Multitasking and Organization
- Relationship Building
- Works Well Under Pressure
- OSHA Compliance
- Positive Attitude
- Greeting Patients and Visitors
- Animal Surgery
Timeline
Veterinary Assistant
VCA
08.2023 - Current
Veterinary Assistant/CSR
Anicira Veterinary Center
10.2022 - 01.2024
Vet Assistant/Technician
VCA Acacia Animal Hospital and Pet Resort
11.2021 - 01.2023
Vet Assistant
VCA Bradshaw Animal Hospital
02.2020 - 11.2020
Kennel Assistant
The Pet Inn
08.2019 - 01.2020
Crew Team Member
Burger King
02.2018 - 08.2019
Some College (No Degree) -
American River College
Associate of Science - Veterinary Technology
Penn Foster Career School
High School Diploma -
Mira Loma High School
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