McKayla Wall
Ottawa,ON
Summary
A highly motivated and hardworking individual looking to obtain a position to utilize an education in Criminology in a rewarding manner. An excellent communicator with the ability to listen and understand diverse needs in a variety of settings. Strong work ethic, adaptability, and exceptional interpersonal skills. Thrives in busy and high stress environments while keeping a positive and motivating attitude. Excels in counselling, personalized support and crisis intervention.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Treatment Counselor
Walk of Grace Residential Services
Orleans
03.2024 - Current
- Maintained accurate records of client progress through documentation of services provided in accordance with agency standards.
- Advised clients on developing coping strategies for managing stressors or triggers that could lead to behavioral problems.
- Provided emotional support to residents dealing with various issues.
- Provided direct care to residents, including personal hygiene and daily living skills.
- Monitored resident safety and well-being on a 24/7 basis.
- Maintained accurate records of resident activities, behavior, and progress.
- Conducted crisis intervention when needed.
- Supervised medication administration according to doctor's orders.
Security Guard
Carleton University
Onanole
08.2022 - 04.2023
- Investigated suspicious activity and reported findings to management.
- Responded to alarms, emergencies, and disturbances calls working in conjunction with Ottawa Police, Fire and EMS personnel.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Identified potential security risks and recommended corrective actions.
- Diffused and resolved conflicts between students, staff and other members of Carleton faculty.
Education
Bachelor of Arts - Criminology
Carleton University
Ottawa, ON04-2025
Skills
- Boundary Setting
- Therapeutic approach
- Clinical Documentation
- Crisis Intervention
- Motivational Interviewing
- Substance Abuse Knowledge
- Reporting skills
- Incident Reporting
- De-Escalation Techniques
Certification
- CPR level C and Standard First Aid
- Security Guard License
- Non- Violent Crisis Intervention
- Crisis Prevention Intervention
Volunteer Experience
OAKVILLE GIRLS SOFTBALL ASSOCIATION – REP PROGRAM 2017 - 2023
· Assisted coaches in running practices for the Oakville Angels 2008 team over several years.
· Encourage, motivate, and help the younger girls maintain a positive outlook in a variety of situations.
DISTRICT SCHOOL BOARD OF NIAGARA 2017 - 2019
Peer Buddies Program Volunteer
· Provided support for both educators and students in a mixed-age ratio classroom full of
diverse needs.
· Assisted children with daily living tasks, supported children with cognitive impairments with programming and school work, and maintaining an organized classroom environment
References
References available upon request.
Timeline
Treatment Counselor
Walk of Grace Residential Services
03.2024 - Current
Security Guard
Carleton University
08.2022 - 04.2023
Bachelor of Arts - Criminology
Carleton University
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