Mc Joe Ramirez

• Increased customer satisfaction with timely completion of projects by adhering to strict production schedules.
• Removed hulls and decks from molds.
• Assisted in the development of training materials for new employees, promoting consistent quality standards across the team.
• Delivered high-quality finished products through meticulous inspection of laminated glass surfaces before packaging or installation.
• Repair or modify damaged or defective glass-fiber parts, checking thicknesses, densities, and contours to ensure a close fit after repair.

Repair parts or assemblies.

• Optimized networked software and operating systems by applying updates and patches.
• Designed high availability strategies to minimize downtime during critical systems outages or disasters recovery scenarios.
• Optimized server efficiency through virtualization techniques and capacity planning.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
• Providing hardware and Software support and troubleshooting for internal and field users via Phone, email, Ticketing System or in-person
• Ensure all the IT support related needs of the business users are addressed in a timely manner
• To ensure that all incidents and request raised by users are escalated and resolved within agreed Service Levels Objectives.
• Comply with and adhere to Corporate IT standards.
• Keep the users adequately informed on problem/incident resolution progress, implementation of changes to working conditions/environment or system availability.
• Performs Platform Administration for the Local Area Network (LAN) and the mail system. Adds, edits, and deletes users from the LAN and from the mail system.
• Identify the Ticket Priority based on impact and Urgency of Issue.
• Perform initials analysis and provide resolution if issue is within our scope.\
• User Account Management – Create, Update and Delete user Account in Active Directory/SAP and grant necessary access
• · Receives all users’ contacts or assistance, logging such contacts into Service Management Tool, Forwarding the contact to identified Resolution Group and ensuring that the proper action is being done on the received contacts.

• Developed and wrote recommendations for departmental policies, procedures, technical standards and guidelines.
• Mentored interns in various aspects of Network Engineering while encouraging them to explore new ideas and technologies within the field.
• Led meetings with departmental managers to review project status, propose changes and draft action plans.
• Optimized routing protocols to improve data transfer speeds across the organization''s network infrastructure.

• · establish an networking environment by designing system configuration, directing system installation and defining, documenting and enforcing system standards
• · design and implement new solutions and improve resilience of an current environment
• · maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization
• · undertake data network fault investigations in local and wide area environments using information from multiple sources
• · secure network systems by establishing and enforcing policies, and defining and monitoring access
• · support and administer firewall environments in line with IT security policy
• · report network operational status by gathering and prioritizing information and managing projects
• · upgrade data network equipment to an latest stable firmware releases
• · configure routing and switching equipment, hosted IP voice services and firewalls
• · provide remote support to on-site engineers and end users/customers during installation
• · provide remote troubleshooting and fault finding if issues occur upon initial installation
• · undertake capacity management and audit of IP addressing and hosted devices within data centers
• · liaise with project management teams, third-line engineers and service desk engineers on regular basis
• · Design, administer, maintain and support of availability, performance and security of a network systems that include Routers, Firewalls, Switches, SBCs, PBX platforms, Circuits and servers evidencing strong knowledge of security, switching, and routing technologies
• · Interact with other departments to execute project tasks including progress tracking with minimal oversight to deliver network projects in timely manner to business
• · Prioritize and resolve trouble/request tickets including immediate escalation urgent issue resolution
• a· Analyze and evaluate network performance and provide solutions to optimize traffic flows, security, and processes
• · Analyze network capacity issues and develop capacity planning models
• · Author of SLA,MOU,MOA,NDA for End User Contract Signing

• Reduced downtime through proactive monitoring and timely resolution of network issues.
• Coordinated and managed sponsorships and sponsorship activation.
• Streamlined processes for network troubleshooting, leading to faster issue resolution times.
• Supervised and monitored media purchasing from media outlets.

· Fully support, configure, maintain and upgrade corporate customer’s networks and in house servers

· Install and integrate new server hardware and applications

· Keep an eye out for needed updates

· Support and administer third-party applications

· Ensure network security and connectivity

· Monitor network performance (availability, utilization, throughput, good put, and latency)test for weaknesses

· Set up user accounts, permissions and passwords

· Resolve problems reported by end user

· Define network policies and procedures

· Specify system requirements and design solutions

· Research and make recommendations on server system administration

• Developed comprehensive documentation for network design, configuration standards, and operational procedures.
• Trained junior engineers on industry best practices, fostering a collaborative team environment that prioritized knowledge sharing.
• Managed, tracked, and coordinated problem resolution and escalation processes.
• Oversaw network performance, making changes to boost overall efficiency and power.

· Administration and Maintenance of Network Equipment - QNO Firewall , Juniper Netscreen 25 & SSG140,Cisco Switch SG300, H3C Switch.

· Install all new hardware, systems, and software for networks

· Major Structured Network Cabling Projects In-charge

· Network Infrastructure Documentations

· Critical / High Priority Servers Monitoring

· Manages all system back-up and restore protocol

· Plans and supports network and computing infrastructure

· Perform troubleshooting analysis of servers, workstations and associated systems

· Documents network problems and resolution for future reference

· Monitors system performance and implements performance tuning

· Monitors all IPLC with Monitoring all International Link

· Manage user accounts, permissions, email, anti-virus, anti-spam

· Requires a thorough knowledge of networking essentials

· Oversee software and network security

· Strong analytical abilities and professional office experience needed

· Monitors Network Usage & MRTG Graphs

· Managing system backup and restore ( Syslog,Cisco Works, H3C & Others)

• Streamlined manufacturing processes, reducing production costs while maintaining quality standards.
• Illustrated potential obstacles when conducting site assessments for planned projects.
• Spearheaded continuous improvement initiatives resulting in increased operational efficiency across multiple departments.
• Participated in formal internal design reviews of proposed products and components.

· Hardware & Software installation and troubleshooting

· Company Systems maintenance and troubleshooting

· 24x7 Helpdesk Support

· Network and communication cabling

· Data and voice ports activations

· Servers Resources monitoring

· Data center monitoring

· Ticketing systems (SD4 and Service Now)

· Offsite and remote support

· Workstations MS Patching

· Software deployment using SCCM

· Windows 7 migration support

· Production IS Equipment / System monitoring

· Monitors and handles client concern and problem

· Handles client complains and clearly identify the problems and presented for resolution.

· Configuring email/exchange on mobile phone such as, IPHONE, Blackberry, NTC, Palm Treo etc.

· Setting-up video Conference (Polycom) and Cisco IP telephone for users.

· Network cabling, printer support such as (Fuji Xerox, Cannon and Konica Minolta)

• Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
• Identified potential sales and cross-selling opportunities and informed supervisor.
• Reduced downtime by identifying potential issues and resolving them proactively.
• Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.

Provide technical / network support for the company.

· Successfully implemented Asterisk GoAutoDial Softphones Server

· Successfully implemented Microsoft Windows 2003 Server (Active Directory and Group Policy Management).

· Maintained Servers such as Windows 2003 Server, Internet Security & Acceleration (IPCop), VoIP Telephony Systems (Asterisk, Vicidial, Elastix), and other Intermediary devices (Routers, Switches, Firewall, Modem, etc).

· Apply security and policies for computers and networks.

· Provides network accounts and passwords as required.

· Oversee the daily performance of computer systems.

· Monitor users’ desktop activities.

· Install and perform repairs to hardware, software, and peripheral equipment, following design or installation specifications.

· Provide technical assistance to computer users. Answer questions or resolve computer problems for users in person or from remote location. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and OS.

· Plan, manage and oversee the technical aspects of hardware, software and peripheral equipment of the company's properties effectively and efficiently.

· Setting up new users’ desktops, laptops and printers including network sharing.

• Implemented automation strategies for routine tasks, freeing up valuable time for team members to focus on more complex issues.
• Analyzed network security and current infrastructure, assessing areas in need of improvement.
• Updated customers and senior leaders on progress and roadblocks.
• Evaluated emerging technologies to determine their potential benefits for the organization, making informed recommendations for adoption as needed.

· Maintains a thorough knowledge of the organization and adheres to all organizational standards.

· Keeps immediate supervisor well-informed of activities and recommends corrective actions.

· Manages and maintains Microsoft Windows applications and systems including but not limited to Windows XP, Windows Vista, Windows Server 2003 and Microsoft Exchange.

· Manages the acquisition, installation and maintenance of the organization’s local area network hardware/software.

· Manages network operations to include: troubleshooting connectivity problems; installing & maintaining routers; adding/terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses; assessing and reporting operational status; performing backups and restores; etc.

· Conducts technology orientation and exit briefing for all staff; prepares technology and systems for new and existing staff.

· Ensures technology documents/certificates such as product registrations, SSL certificates, maintenance agreements, service contracts, etc. related to technology operations and/or technology services are evaluated, updated and processed.

· Implements, administrates and maintains databases.

· As needed and appropriate but no less than annually, provides written technology policy guidance to managers, supervisors, staff and consumers/participants.

· Designs, develops and maintains web-based applications including websites and intranets. Continuously improves the organization's Web site and Intranet; adds new functionality and improves user ability to maintain without technical support.

· Provides technical supervision of technology interns; supervises other staff as directed; annually updates technology job descriptions; completes technology staff evaluations.

· Performs routine preventive maintenance on hardware and software.

Analyzes technology requirements and develops functional specifications. Conducts comparative analysis

• Diagnosed and resolved hardware and software issues.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.
• Verified continuity of computer and telephone system services for users..
• Deployed virtualization technologies to consolidate resources effectively and reduce overhead expenses associated with physical hardware management.

• Maintained flexible schedule and responded to after-hours and weekend emergencies.
• Diagnosed and resolved hardware and software issues.
• Reduced downtime with proactive identification and resolution of IT issues.
• Designed scalable network architecture that allowed for seamless integration of new technologies as the company grew.
• Facilitated seamless migrations to new platforms with thorough planning, testing, and execution of data transfers.
• Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipment.

• Maintained servers and systems to keep networks fully operational during peak periods.
• Contributed to sales efforts by providing pre-sales technical consultations, addressing prospective client concerns regarding product functionality and compatibility.
• Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
• Met with team personnel to share details of discovered issues and recurrent custom complaints.
• Offered assistance in implementing and developing training programs.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Assisted in the development of new support tools, streamlining issue resolution processes across the organization.
• Documented faults and bugs for referral to development staff for use in updates.

• Ensured smooth workflow through effective coordination with other IT professionals on projects and tasks.
• Monitored fire, security and duress systems, responding appropriately to alarms and emergency situations.
• Trained and supported end-users with software, hardware, and network standards and use processes.
• Utilized source control systems to manage software development cycle.
• Retrieved information and performed data entry using appropriate computer programs.
• Developed system maintenance schedule to prevent unnecessary downtime or avoidable interruptions.
• Verified integrity and consistency of duplication measures and storage protocols.
• Developed and designed software for variety of applications.
• Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
• Supported efficient use of available computer terminals and network access by coordinating schedules.