Malissa "Chelsey" Lokaisingh
Ajax,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Administrator
TRADEMARK CAPITAL FINANCE CORP
06.2012 - Current
- Part of unique team, who prides itself on being a nation-wide leader in facilitating lease-financing solutions for new and used commercial and transportation equipment for small and medium sized businesses throughout Canada
- Following up new business opportunities and setting up meetings
- Analyze credit data and financial statements to determine the degree of risk involved in extending credit or lending money
- Complete loan applications, including credit analyses and summaries of loan requests, and submit to loan committees for approval
- Work closely with financial funders, retail vendors and clients to ensure due diligence completed and repeat business is maintained
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
Mortgage Specialist Associate
RBC ROYAL BANK OF CANADA
09.2010 - 05.2013
- Integral part of administration team that help support two top ranking Mobile Mortgage Specialists that funded over $160 million in mortgages combined in the 2011 fiscal year who are Convention Winners year over year
- Manage day-to-day calendar and activities by booking client and Centre of Influence (COI) meetings at several RBC branch locations throughout the GTA as convenient to them
- Assist in the preparation of meeting materials for all client appointments throughout each stage of the mortgage process
- Efficiently manage all communication via phone, fax and email between clients, COIs, and service partners by prioritizing each task accordingly to ensure deadlines are met
- Organize, update and maintain client data base and pipelines for active pre-approvals, firm-approvals and funded applications
- Assist in the assessment of the borrower's circumstances by reviewing credit reports and income documentation to determine Gross Debt Servicing (GDS) and Total Debt Servicing (TDS) affordability for mortgage pre-approvals and firm approvals
- Assist in the collection and gathering of all required documentation such as income and asset verification and real estate agreement(s) in order to prepare and execute all applicable pre/firm approval letters and
- Anti-Money Laundering (AML) Home Equity Closing Centre forms needed for funding
- Preparing strong business case notes and submitting all material to our underwriting team for review to obtain a firm mortgage approval
- Extensive knowledge of RBC systems including: Homebase, InContact, Homeline Document Generator, Rightfax, OnTouchLite, PDF Creator, CART, Citrix, Casper, Sales Platform, eForms and Application Launch Pad programs together with OLMS, OLBB, DDA and Enterprise Content Mgr (Image)
- Ability to access and navigate external systems such as Nationwide Appraisals, and First Canadian Title to order and retrieve the necessary documentation
- Effectively submit Mortgage Pricing approval requests to Sales Manager and Builder Sales Managers to ensure rates and codes are secured correctly for our HECC partners
Home Equity Closing Officer
RBC ROYAL BANK OF CANADA
05.2007 - 09.2010
- Review all documentation received from branch account managers and Mortgage Sales Force on committed deals for legitimacy and completeness
- Working alongside lawyers, First Canadian Title and Mortgage Specialists to ensure documentation is received and repeat business is maintained
- Extensive product knowledge involving refinance, purchase, lot finance and builder construction mortgage applications
- Expediting completion of daily benchmark applications to meet client impact standards set by RBC, while simultaneously multi-tasking with the HECC 1-800 Call Centre line
- Consistently maintained an "Outstanding" review from management and received 95%-100% on the anonymous service delivery surveys from my Ontario and Atlantic provinces sales teams
Customer Service Representative
RIOCAN PROPERTY SERVICES
10.2005 - 08.2007
- Provide customer care, dealing with complaints and comments
- Expert Gift-wrapper
- Key holder - Opened and closed Customer Service Centre
- Handled cash to sell gift certificates and wrapping services
- Trained new Customer Service Representatives
- Assisted with marketing-related events i.e.) Christmas parades, Photo Ops, Special Guests
Retail Sales Representative
ESPRIT SQUARE ONE SHOPPING CENTRE
08.2004 - 12.2004
- Engage customers by consistently delivering an exceptional customer experience to maximize store sales
- Build customer relationships by getting to know their needs, recommending products they may like and closing sales positively
- Maintain and restock inventory as well as assist with visual merchandising
Education
Political Science & Sexual Diversity Studies -
University of Toronto, Trinity College, St. George Campus
04.2009
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Administrative Support
- Office Management
- Document Management
- Staff Management
- New Hire Onboarding
- Supplies Ordering
- Flexible Schedule
- Executive Support
- Bookkeeping
- Mail handling
- MS Office
Timeline
Administrator
TRADEMARK CAPITAL FINANCE CORP
06.2012 - Current
Mortgage Specialist Associate
RBC ROYAL BANK OF CANADA
09.2010 - 05.2013
Home Equity Closing Officer
RBC ROYAL BANK OF CANADA
05.2007 - 09.2010
Customer Service Representative
RIOCAN PROPERTY SERVICES
10.2005 - 08.2007
Retail Sales Representative
ESPRIT SQUARE ONE SHOPPING CENTRE
08.2004 - 12.2004
Political Science & Sexual Diversity Studies -
University of Toronto, Trinity College, St. George Campus
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