Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Mc Donald Rhigan Abarquez

Calgary,Alberta

Summary

Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Store Manager

Starbucks
Calgary, Alberta
01.2020 - Current
  • Performs the expectations for a Store Manager under various pillars, including but not limited to: Business Acumen & Problem Solving, Prioritizing & Planning, Sales & Inventory, Ops Standards & Continuous Improvement, Culture, Collaboration & Communication, Coaching for Performance & Development, Staffing & Scheduling, Teaching & training, and Team Building, while creating best moments through customer connections and adhering to Health and Food Safety standards.
  • Strong leadership for staff development and performance evaluations on a regular basis for 20 plus staff, including Supervisors and 1 Assistant Manager, to align with store standards, business goals, and objectives.
  • Leader in promoting a diverse and inclusive working environment, while fostering engagement and teamwork with one another.
  • Multi-unit manager providing managerial support to Moosejaw, Yorkton, and Swift Current as needed to cover other store managers.
  • Dual managing a DT and Café store (Coventry and Dalhousie) since December 2023.
  • Developed strategies to maximize sales and profitability.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Assessed operational efficiency of the store's departments.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

InnContact Centre Representative

Innovation Credit Union
05.2018 - 01.2020
  • Provided customer service by answering product and service related questions.
  • Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
  • Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
  • Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
  • Trained new representatives on product knowledge, sales strategies, and company policies.
  • Responded to customer inquiries and complaints, providing timely and effective solutions to maintain high service standards.

Member Service Representative

Innovation Credit Union
06.2017 - 05.2018
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.
  • Performed cash handling duties such as deposits and withdrawals for members' accounts.
  • Monitored compliance with organizational security protocols when interacting with members.
  • Attended training sessions regularly to stay abreast of changes in company policies or procedures.
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Leveraged software and systems to research and resolve member inquiries.

Shift Manager

McDonald's
Swift Current, SK
07.2014 - 12.2017
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Directed and coordinated production activities, encouraging employees to meet specifications.

Area Manager

Mang Inasal Phils. Inc.
07.2011 - 04.2014
  • Company Overview: (Jollibee Foods Corporation)
  • Manages both company-operated and franchisee operations
  • Guided entrepreneurs in strategic planning
  • Motivate franchisees to comply with standards
  • Analyzes store effectiveness in profit and loss statements
  • Assesses new potential locations for feasibility
  • Assessed construction plans aligning them with store standards
  • Coached Store Managers on developing effective sales strategies and building customer loyalty.
  • Provided guidance on the implementation of new policies and procedures in stores.
  • Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
  • Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
  • Inspected production, quality control and maintenance reports to detect and address production problems.
  • Streamlined operational efficiencies by successfully hiring top talent driving productivity.
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.

Store Manager

Ace Express Phils.
10.2010 - 04.2011
  • Oversees entire retail operations across the store
  • Maintained profitable sales performance
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

First Assistant Manager (acting Restaurant Manager)

McDonald's Phils.
06.2005 - 07.2010
  • Oversees store's daily functions such as food safety protocols, customer service standards, staffing, and training
  • Oversee operations of multiple teams, including shift supervisors and staff
  • Conducted weekly meetings with team members to discuss customer service issues.
  • Analyzed financial data to identify areas of cost savings or increased profitability.
  • Coordinated inventory management processes including ordering, stocking and tracking supplies.
  • Created monthly reports summarizing operational results, progress towards goals and departmental budget information.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Education

Bachelor of Science - Business Management

Xavier University, Ateneo de Cagayan
01.2004

High School Diploma -

Sacred Heart Academy
01.2000

Skills

  • POS Systems
  • Shift Scheduling
  • Team Development
  • Customer Service Management
  • Leadership Development
  • MS Office proficient
  • Project Management
  • Cash Management
  • Inventory Management
  • Recruitment and hiring
  • Payroll Management
  • Store operations
  • Multitasking and Organization

Certification

  • Member First Certificate course in CUIC
  • Products and Services certificate in CUIC

Accomplishments

  • Advanced Development Program Graduate for District Manager- 2022
  • Partner of the Year nominee - 2023
  • President - Filipino Association of Swift Current and Area
  • Canada Pan-Asian Partner Network Belonging Lead
  • Guest speaker for Canada Pride and Canada Pan-Asian Partner Network Intersectionality
  • Board Member - SW Multicultural Assiociation
  • Board of Director - SW Newcomer Welcome Centre
  • Board of Director Training Certificate
  • Regina Open Door mentor
  • Community Partner for Access Communications

References

References available upon request.

Timeline

Store Manager

Starbucks
01.2020 - Current

InnContact Centre Representative

Innovation Credit Union
05.2018 - 01.2020

Member Service Representative

Innovation Credit Union
06.2017 - 05.2018

Shift Manager

McDonald's
07.2014 - 12.2017

Area Manager

Mang Inasal Phils. Inc.
07.2011 - 04.2014

Store Manager

Ace Express Phils.
10.2010 - 04.2011

First Assistant Manager (acting Restaurant Manager)

McDonald's Phils.
06.2005 - 07.2010

Bachelor of Science - Business Management

Xavier University, Ateneo de Cagayan

High School Diploma -

Sacred Heart Academy

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