Dedicated professional with strong customer service skills, known for effective problem resolution and team collaboration. Committed to enhancing customer experiences in travel planning and medical transport.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Information Ambassador
John Wayne Airport
Santa Ana
09.2025 - Current
Welcomed and assisted passengers with inquiries and travel needs, ensuring a positive travel experience.
Provided information on airport services, amenities, and safety procedures.
Resolved passenger complaints with empathy and professionalism, leading to increased passenger satisfaction.
Collaborated with team members to improve customer service processes, contributing to a more efficient service delivery.
Served as an ambassador, maintaining a professional demeanor while interacting with diverse audiences.
Travel Agent
McCoy's Amazing Travel- Self
Corona del Mar
01.2020 - Current
Designed and customized travel itineraries reflecting client preferences and needs, enhancing overall travel experience.
Researched and selected suitable travel destinations aligned with client interests.
Coordinated flight, hotel, and rental car bookings, ensuring seamless travel arrangements for clients.
Guided clients through travel documentation and visa application processes, facilitating smooth travel transitions.
Customer Service Medical Transport
Ronald Regan Hospital
Los Angeles
01.2025 - 06.2025
Delivered medical supplies to patients, ensuring timely and accurate service
Enhanced communication skills and organizational tools to improve service delivery
Gained insights into hospital needs and demands to better assist patients
Education
Graduate Certificate - Communications & Life Skills
University of California, Los Angeles
Los Angeles, CA
06-2025
Skills
Client management
Customer service
Travel planning
Problem resolution
Team collaboration
Communication strategies
Certification
CPR Certified, American Red Cross
Timeline
Information Ambassador
John Wayne Airport
09.2025 - Current
Customer Service Medical Transport
Ronald Regan Hospital
01.2025 - 06.2025
Travel Agent
McCoy's Amazing Travel- Self
01.2020 - Current
Graduate Certificate - Communications & Life Skills