Summary
Overview
Work History
Education
Skills
Languages
Other Languages
Timeline
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McCalssia Jones

McCalssia Jones

Summary

A proven leader and efficient problem-solver, adept in legal analysis and client communication, significantly improved customer satisfaction at The Shoe Company. Skilled in confidentiality compliance and proficient typing, my diverse experience spans supervisory roles to legal internships, demonstrating a fast learning curve and a commitment to excellence in every task.

Overview

2
2
years of professional experience

Work History

Supervisor

The Shoe Company
04.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.

Camp Counselor

Malvern Christian Assembly
03.2022 - Current
  • Worked with children of varying ages, interests, skills, and developmental levels.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through a variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp's core values.

Sales Associate

Shoppers Drug Mart
03.2023 - 05.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges, and refunds in accordance with store policy.

Office Clerk Intern (Co-op)

Maxwell Heights Secondary School
02.2023 - 04.2023
  • Provided exceptional customer service, addressing inquiries and directing clients to appropriate departments as needed.
  • Participated in ongoing training sessions designed to enhance knowledge of industry best practices, elevating the overall quality of work produced.
  • Coordinated schedules for staff members, streamlining daily operations within the workplace.
  • Facilitated prompt responses to phone calls and emails while maintaining professionalism throughout all interactions.
  • Conducted research to gather relevant information, contributing to informed decision-making processes.

Education

No Degree - Paralegal Studies Degree Program

Durham College
Oshawa, ON
06.2025

Skills

  • Confidentiality Compliance
  • Document drafting
  • Client Communication
  • Legal writing
  • Proficient typing skills
  • Legal Research
  • Legal Analysis
  • Contract Review

Languages

English
Native or Bilingual

Other Languages

Fluent in all Caribbean-based dialects and languages except Haitian creole

Timeline

Supervisor

The Shoe Company
04.2024 - Current

Sales Associate

Shoppers Drug Mart
03.2023 - 05.2023

Office Clerk Intern (Co-op)

Maxwell Heights Secondary School
02.2023 - 04.2023

Camp Counselor

Malvern Christian Assembly
03.2022 - Current

No Degree - Paralegal Studies Degree Program

Durham College

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McCalssia Jones