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Michelle Busscher
North Cowichan,BC
Summary
Dedicated Client Service Professional with several years of experience providing exceptional service and support to clients. Skilled in building strong relationships, understanding client needs, and resolving inquiries and issues effectively.
Overview
23
23
years of professional experience
Work History
Client Service Professional
H & R Block
North Cowichan, BC
02.2026 - 05.2026
- Assisted clients with tax preparation and filing processes.
- Provided clear explanations of tax documents and procedures.
- Educated clients about available tax credits and deductions.
- Responded to client inquiries via phone and email promptly.
- Scheduled appointments to meet client needs efficiently.
- Maintained client records in secure database systems.
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
Scale Operator
GFL Environmental Ltd.
Duncan, British Columbia
03.2020 - 11.2024
- Operated scales to weigh incoming and outgoing waste materials efficiently.
- Recorded weight data accurately for compliance and inventory tracking.
- Coordinated with truck drivers for proper loading and unloading procedures.
- Ensured adherence to safety protocols during all operational activities.
- Gave scale tickets to customers, signed waste manifests and documented incoming waste.
- Communicated with supervisors regarding any discrepancies between the actual weight and the target weight of a product or material.
- Greeted customers, directed haulers and answered questions accurately.
- Provided friendly customer service to enhance visitor experience., directed haulers and answered questions accurately.
Customer Service Representative
Shaw Cable
Duncan, British Columbia
08.2003 - 08.2018
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with service inquiries and troubleshooting issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Educated customers on product features and service plans.
- Handled escalated complaints with empathy and professionalism.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong customer relationships to encourage repeat business.
Education
Cowichan Secondary School
Duncan, BCSome College (No Degree) - Automated Office Technology
Career Development Institute
Victoria, BCSkills
- Customer relationship management
- Appointment scheduling
- Record management
- Data entry accuracy
- Payment processing
- Client support
- Follow-up communication
- Client retention strategies
- Effective communication
- Administrative tasks
- Client rapport
- Tax preparation
Timeline
Client Service Professional
H & R Block
02.2026 - 05.2026
Scale Operator
GFL Environmental Ltd.
03.2020 - 11.2024
Customer Service Representative
Shaw Cable
08.2003 - 08.2018
Cowichan Secondary School
Some College (No Degree) - Automated Office Technology
Career Development Institute