Mbaku venn
Petawawa,ON
Summary
I am a disciplined Caseworker with expertise in maintaining confidentiality, advocating for the best interest of clients, and the ability to manage multiple priorities with a positive attitude while maintaining solid organizational skills. I come with the ability to work well within an Interdisciplinary setting. I am seeking a position that offers professional challenges while utilizing my skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Residential Caseworker
Bernadette McCann House
06.2021 - Current
- Documented all client interactions and interventions.
- Performed verbal de-escalation to resolve crises.
- Triaged and responded to telephone mental health crisis intervention.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Evaluated risk to clients or others by gathering information and conducting assessments.
- Conversed with individuals in crisis who called or texted the crisis line for assistance.
- Built safety plans to lower crisis risk and intervened in specific manners outlined by procedures.
- Evaluated patients based on mental and physical parameters discovered through Risk Assessments.
- Facilitated Group workshops to meet the needs of clients
- Maintained a high level of client confidentiality, following strict guidelines, and recommendations.
- Performed discharge planning, transitional planning, and admission procedure
- Facilitated client support groups to provide resources and assistance.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Developed and maintained strong relationships with community resources for successful referrals..
- Participated in professional development and training opportunities to enhance clinical skills.
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
Qualified Nurses Assistant
Prairie Mountain Health
01.2007 - 01.2020
- Observing, recording and reporting discrepancies to immediate supervisor
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Administered medication as directed by physician.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Aid with activities of daily living such as mobility, meal preparations and hygiene
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Assisted disabled clients to support independence and well-being.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
International Student Ambassador
Brandon University
09.2014 - 06.2016
- Interacted with university and prospective students and parents during tours and student visit days, answering questions, and providing insight.
- Assisted admissions office in hosting campus overnight visits to drive engagement.
- Answered questions from visitors and potential students about university life.
- Developed in-depth knowledge of university resources and services and promoted to prospective students.
- Collaborated with other departments to promote student engagement.
- Distributed mail, filed documents, and answered telephone calls.
Liquor Inspector
Gaming And Cannabis Authority Of Brandon
01.2007 - 01.2009
- GAMING AND CANNIBIS AUTHORITY OF BRANDON, Regulate and license persons who sell, serve or manufacture alcohol
- Inspection of weddings, socials or events in accordance with the LGC Act.
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
- Educated staff on safety and quality improvement strategies to uplift standards.
- Examined products for imperfections and defects.
- Followed standard operating procedures for inspections and tests.
- Recorded inspection and test results on data sheets.
CUSTOMER SERVICE REPRESENTATIVE
MIDWEST TELESERVICE INTERNATIONAL
01.2006 - 01.2007
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
Education
NURSES’ ASSISTANTS CERTIFICATE - Nursing Assistant
ASSINIBOINE COMMUNITY COLLEGE
Brandon, MBBachelor of Arts - Psychology, Counseling, Gender and Women Studies
BRANDON University
Brandon, MB06.2018
Skills
- Post-Traumatic Stress Disorder Management
- Text Support
- Client Interactions
- Case Planning and Management
- Mental Health Support
- Managing Risk
- Compliance Issues
- Crisis Evaluation and Intervention
- Recommending Resources
- Group Therapy
- Group Activities
- Risk Evaluation
Additional Information
- Ability to work within a multidisciplinary team
Certification
Mental Health First Aid - Pembroke, ON 2022
Standard First Aid & CPR - Pembroke, ON 2022
Responding to Sexual Violence in Immigration and Refugee, Pembroke, ON 2022
Feminist Anti-Violence Counselling Techniques, 2023
Risk Assessment, 2022
WHIMIS, Pembroke, ON 2021
Languages
English
Native or Bilingual
Dutch
Limited Working
Timeline
Residential Caseworker
Bernadette McCann House
06.2021 - Current
International Student Ambassador
Brandon University
09.2014 - 06.2016
Qualified Nurses Assistant
Prairie Mountain Health
01.2007 - 01.2020
Liquor Inspector
Gaming And Cannabis Authority Of Brandon
01.2007 - 01.2009
CUSTOMER SERVICE REPRESENTATIVE
MIDWEST TELESERVICE INTERNATIONAL
01.2006 - 01.2007
NURSES’ ASSISTANTS CERTIFICATE - Nursing Assistant
ASSINIBOINE COMMUNITY COLLEGE
Bachelor of Arts - Psychology, Counseling, Gender and Women Studies
BRANDON University
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