MAZIN BAJUNAID
Richmond Hill
Summary
Experienced professional with a strong background in logistics, customer service, and IT support. Proven ability to maintain safe working environments and ensure accurate order processing as a Clerk in Shipping/Receiving at Napa Auto Part. Skilled in inventory control, data entry, and problem-solving to enhance operational efficiency. Demonstrated expertise as a Delivery Driver at Part Smart, ensuring timely deliveries and exceptional customer service. Extensive experience as an Administrative Assistant / IT Support at Hansa Language Center, providing technical support and managing administrative tasks efficiently. Previous role in Customer Service with Tasheel Modern Support Services involved logistical support for international pilgrims, showcasing sensitivity to diverse communities. Proficient in network troubleshooting, hardware support, and Office 365 applications. Committed to leveraging skills in a dynamic environment that values innovation and efficiency.
Overview
2
2
Languages
19
19
years of professional experience
Work History
Shipping & Receiving Clerk
NAPA Auto Parts
Richmond Hill, ON
03.2023 - Current
- Process incoming and outgoing orders accurately while following established shipping and receiving procedures.
- Receive shipments from the main distribution centre and verify quantities, SKUs, part numbers, and product information against shipping and purchase documentation.
- Load and unload customer and supplier orders while following workplace safety procedures.
- Scan and record incoming inventory using inventory management systems and scanners.
- Confirm designated shelf locations and accurately organize and stock products according to inventory system requirements.
- Matched products and part numbers with correct shelf tags to ensure accurate inventory organisation.
- Identified and documented discrepancies in quantities, part numbers, product locations, or shipment information for prompt resolution.
- Investigate and resolve incorrect products, shipment discrepancies, and mismatched information.
- Organised high-demand and heavy automotive parts, including brake rotors and batteries, separately from smaller components to enhance accessibility and streamline restocking.
- Categorize automotive components such as sensors, fasteners, cabin filters, and other parts to support efficient inventory management.
- Apply FIFO inventory practices, particularly for chemicals, fluids, batteries, and other date-sensitive products.
- Support efficient restocking and order fulfillment by keeping inventory organized and readily accessible.
- Maintain a clean, organized, and safe warehouse environment to reduce operational and safety risks.
Delivery Driver
Part Smart
Richmond Hill, ON
08.2023 - 03.2024
- Planned and coordinated efficient delivery routes with dispatch, achieving timely customer deliveries.
- Completed scheduled deliveries safely and accurately, ensuring adherence to traffic laws and company policies to enhance customer satisfaction.
- Handled packages safely and efficiently according to daily delivery schedules.
- Loaded, unloaded, and secured packages safely according to delivery requirements.
- Maintained accurate delivery records, including receipts and signatures, contributing to streamlined operations and accountability.
- Provided courteous and professional customer service during delivery interactions.
- Communicated professionally with customers, dispatchers, and team members to resolve delivery-related issues.
- Responded promptly to delivery problems and escalated significant concerns to supervisors.
- Performed routine vehicle inspections and reported maintenance concerns.
- Followed company safety, security, and operational procedures.
Administrative Assistant / IT Support
Hansa Language Centre
Toronto, ON
07.2018 - 01.2023
- Provided technical support to staff and users, troubleshooting computer, software, printer, scanner, and network-related issues.
- Installed and configured computer hardware, software, operating systems, printers, scanners, and network equipment.
- Monitored and maintained computer systems and networks to support reliable day-to-day operations.
- Responded to technical support requests, resolving issues to maintain operational continuity for staff.
- Supported administrative operations through data entry, document preparation, filing, printing, faxing, and general office assistance.
- Provided front-desk and administrative support, facilitating professional interactions with students, staff, and visitors.
- Handled incoming calls via multi-line telephone system, directing calls and messages to appropriate staff to ensure effective communication.
- Prepared weekly worksheets and other classroom documentation for teaching staff.
- Assisted with scheduling educational excursions and coordinating educational workshops.
- Assisted teaching staff with classroom materials and day-to-day operational requirements.
Customer Service Representative
Tasheel Modern Support Services
Jeddah
08.2007 - 09.2011
- Supported customers with visa processing services, airport lounge arrangements, concierge services, and other travel needs.
- Facilitated transportation, accommodation, and travel needs for individuals and large groups in Jeddah, enhancing overall customer satisfaction.
- Identified practical solutions to resolve customer issues, collaborating with relevant organizations and service providers to deliver timely assistance.
- Coordinated logistical and customer support services with Ministry of Hajj and Ministry of Interior to ensure smooth travel experiences for pilgrims.
- Worked independently and collaboratively to support pilgrims and Umrah travelers.
- Served diverse communities with a respectful, caring, and culturally sensitive approach.
- Communicated effectively with customers from different cultural and language backgrounds.
- Demonstrated initiative, resourcefulness, and professionalism when handling unexpected customer and logistical issues.
Education
Bachelor of Science - Computer Science
Algoma University
Sault Ste. Marie, ON01-2018
Diploma of Higher Education - Electrical Systems
The National Institute of Technology
Jeddah, Saudi Arabia01-2011
Skills
- Logistics & Warehouse
- Shipping & Receiving
- Inventory Control
- Order Processing & fulfilment
- Shipping Documentation
- Stock Verification & Put-Away
- FIFO Inventory Management
- SKU & Part Number Verification
- Delivery Coordination
- Inventory Discrepancy Resolution
- Safe Material Handling
- IT & Technical Support
- Hardware & Software Installation
- Computer & Network Troubleshooting
- Operating System Setup
- Printer & Scanner Support
- Microsoft Office 365
- Technical User Support
- System & Network Maintenance
- Administration & Customer Service
- Data Entry
- Documentation & Record Keeping
- Schedule Coordination
- Front Desk Support
- Customer Assistance
- Telephone Support
- Problem Solving
- Time Management
- Team Collaboration
LANGUAGES
Arabic: First Language
English: Proficient
Timeline
Delivery Driver
Part Smart
08.2023 - 03.2024
Shipping & Receiving Clerk
NAPA Auto Parts
03.2023 - Current
Administrative Assistant / IT Support
Hansa Language Centre
07.2018 - 01.2023
Customer Service Representative
Tasheel Modern Support Services
08.2007 - 09.2011
Bachelor of Science - Computer Science
Algoma University
Diploma of Higher Education - Electrical Systems
The National Institute of Technology