Mazhar Sami
Laval,Canada
Summary
Results-driven Project Coordinator and Incident Manager with extensive experience in managing complex projects and resolving critical incidents. Skilled in incident management, ServiceNow, ITIL frameworks, and problem-solving to ensure business continuity and minimize downtime. Proven ability to design and implement resilient hardware infrastructures, optimize resource allocation, and drive operational efficiency. Adept at vendor management, contract negotiation, and stakeholder communication. Certified Data Center Technician and Microsoft Certified: Azure Fundamentals (AZ-900). Seeking to leverage technical expertise and leadership skills in a dynamic role to drive successful outcomes and exceed organizational objectives.
Overview
15
15
years of professional experience
Work History
Project Coordinator
Telecon
Montréal, Canada
10.2024 - Current
- Planned projects, including logistics, and ensured cost control throughout execution
- Supervised and managed prevention measures related to health, safety, and environmental compliance
- Monitored and optimized team productivity to achieve project goals
- Negotiated and managed project amendments and compensation claims
- Coordinated and managed personnel assigned to projects, including subcontractors
- Oversaw human and material resources to meet financial and operational objectives
- Maintained effective communication with project stakeholders, including clients, suppliers, and subcontractors
- Contributed to the development and implementation of new project management processes
- Analyzed plans, conducted site visits and surveys, and prepared project bids and submissions
Data Center Hardware Planner Site Lead
CBRE
Montréal, Canada
08.2022 - 10.2024
- Analyzed requirements to design and implement robust data center solutions
- Optimized resource utilization and scalability through detailed capacity planning
- Conducted thorough evaluations of hardware vendors and selected cost-effective equipment
- Created detailed technical documentation for clear communication and efficient implementation
- Delivered expert technical troubleshooting and support for computer hardware and software
- Acted as a trusted advisor to clients, offering insightful consultation on technology needs
- Successfully led cross-functional teams to deliver projects within scope, budget, and timeline
Major Incident Manager / Incident Manager
Granduke Solution
Montréal, Canada
01.2017 - 08.2022
- Led and managed major incidents to ensure rapid resolution and minimize business impact
- Coordinated incident response teams, including internal and external stakeholders
- Utilized ServiceNow for incident tracking, reporting, and workflow optimization
- Developed and implemented incident management processes and best practices
- Conducted post-incident reviews and root cause analysis to prevent recurrence
- Communicated incident status and updates to senior management and affected parties
- Improved incident response times and reduced incident resolution times through efficient coordination and process improvements
Business Partner
Sos.cartouches inc
Montréal, Canada
07.2010 - 12.2017
- Diagnosed and resolved technical issues, enhancing client satisfaction and system reliability
- Installed and updated hardware/software, ensuring peak performance and compatibility
- Maintained systems security and functionality, providing comprehensive user support
- Conducted hardware repairs, resolving issues for private and small business clients
- Led recruitment and training, building a skilled and cohesive team
Education
Certified Data Centre Technician Professional -
Cnet training
Diploma Of Professional Studies - Electronics and Informatics
École des métiers spécialisés de Laval
Microsoft Certified: Azure Fundamentals -
Microsoft
Skills
- Incident Management
- ServiceNow
- ITIL Frameworks
- Hardware Planning
- Capacity Planning
- Vendor Evaluation
- Documentation
- Troubleshooting
- Business Partnerships
- Team Leadership
- Customer-facing
Languages
- English (Native)
- French (Native)
- Arabic (Native)
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Arabic
Native/ Bilingual
References
References available upon request.
Timeline
Project Coordinator
Telecon
10.2024 - Current
Data Center Hardware Planner Site Lead
CBRE
08.2022 - 10.2024
Major Incident Manager / Incident Manager
Granduke Solution
01.2017 - 08.2022
Business Partner
Sos.cartouches inc
07.2010 - 12.2017
Certified Data Centre Technician Professional -
Cnet training
Diploma Of Professional Studies - Electronics and Informatics
École des métiers spécialisés de Laval
Microsoft Certified: Azure Fundamentals -
Microsoft
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