Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ma Zenia Grace Dela Cruz

Richmond,BC

Summary

Proven track record in enhancing patient wellness and warehouse efficiency, notably with Roy Crawford and Bombay Hair and Saaya Rose. Expert in schedule management and compassionate caregiving, achieving significant improvements in client health monitoring and inventory processes. Demonstrates exceptional multitasking and team-building abilities, ensuring operational excellence and elevated care standards. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Personal Health Care Assistant

Roy Crawford
01.2021 - 01.2024
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Assisted with daily living activities, running errands, and household chores.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Maintained entire family's schedule and organized events.

Warehouse Clerk

Bombay Hair and Saaya Rose
04.2018 - 12.2020
  • Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Checked packages and merchandise for damage and notified vendors.
  • Simplified shipping and receiving processes for improved workflow.
  • Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
  • Managed day-to-day operations of warehouse to keep everything running smoothly.
  • Alternated goods in inventory by observing first-in and first-out approach.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.

Live-In Caregiver

Juliana Yung
01.2009 - 10.2018
  • Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
  • Enhanced nutritional intake of clients by preparing healthy meals according to dietary restrictions or preferences.
  • Promoted clients'' physical and mental health by engaging them in appropriate exercises and recreational activities.
  • Administered medications accurately and timely, ensuring proper dosages for optimum client health.
  • Established trust with clients and their families through effective communication, empathy, and professionalism.

Education

Associate of Science - Health Care Assistant

CDI College
Vancouver, BC
03.2021

Associate of Arts - Hotel And Restaurant Management

Colegio Del Sagrado Corazon De Jesus
Iloilo City Philippines
04.2006

High School Diploma -

Iloilo National High School
Iloilo, Philippines
05.1998

Skills

  • Schedule Management
  • Elderly Care
  • Vital signs monitoring
  • Procedure Support
  • Emotional Support
  • Compassionate Caregiving
  • Physical therapy
  • Multitasking
  • Team building

Languages

English
Native or Bilingual
Tagalog
Native or Bilingual

Certification

First Aid/CPR

Foodsafe Level1


Timeline

Personal Health Care Assistant

Roy Crawford
01.2021 - 01.2024

Warehouse Clerk

Bombay Hair and Saaya Rose
04.2018 - 12.2020

Live-In Caregiver

Juliana Yung
01.2009 - 10.2018

Associate of Science - Health Care Assistant

CDI College

Associate of Arts - Hotel And Restaurant Management

Colegio Del Sagrado Corazon De Jesus

High School Diploma -

Iloilo National High School

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Ma Zenia Grace Dela Cruz