Mazen Nahle

• Managed portfolio of Signature Tier customers, ensuring proactive care and addressing service-related escalations.
• Delivered enhanced support and operational oversight, focusing on performance tuning and architectural guidance.
• Provided tailored dashboards to monitor system performance, SLA adherence, and usage trends.
• Led quarterly service reviews to align OpenText solutions with evolving customer business objectives.

• Facilitated planning and execution of implementations, upgrades, and patching activities.
• Validated content management requirements, converting them into designs for OpenText cloud platforms.
• Supported unit testing and user acceptance testing to ensure optimal functionality.
• Advised Sales and Pre-Sales teams to enhance client engagement throughout sales cycles.

Established a global Performance Testing Program to validate environment stability during onboarding.

• Accelerated go-live timelines by identifying bottlenecks early for customer-specific workloads.
• Enhanced customer trust by addressing performance concerns proactively before deployment.
• Standardized onboarding processes for high-profile customers, improving quality and minimizing issues post-deployment.

• Served OneSpan customers throughout design, implementation, and go-live support phases.
• Supervised and trained junior consultants within professional services team.
• Facilitated sales through tailored product demonstrations aligned with customer use cases.
• Designed comprehensive functional flows for various use cases including Fraud and Mobile Security.
• Contributed to knowledge management as a technical expert advisor.

• Integrated simulator software in alignment with engineering specifications.
• Conducted stability and functionality testing on simulator software.
• Documented software deployment procedures for operational consistency.
• Traveled to client sites to ensure compliance with client and FAA requirements.
• Developed innovative application enhancing company-wide deployment processes.