Mazen Hijazi

• Positively interacted with drivers, upper management and dispatchers, which helped improve overall communication.
• Improved driver performance by conducting regular training sessions, monitoring driving habits, and providing constructive feedback.
• Reduced repair costs through establishment of strategic partnerships with reliable vendors and negotiating favorable contract terms.
• Maintained accurate records of all vehicles' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
• Developed comprehensive tracking systems to monitor vehicle locations, ensuring prompt response to customer requests and improved service quality.
• Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
• Achieved cost savings by analyzing fuel consumption patterns, identifying inefficiencies, and implementing corrective measures.
• Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and revenue growth.
• Increased productivity and overall output by 30% through managing production times.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

• Addressed non-responsive initial interviewees by conducting follow-up calls or in-person visits to promote census importance and participation rights.
• Walked door to door and collected demographic information.
• Drafted thorough and accurate reports, case summaries, and work records.
• Improved data accuracy by diligently conducting door-to-door surveys and recording responses.
• Increased efficiency in data entry by accurately inputting collected information into designated database system.
• Initiated communication with assigned households through mail, email or phone to obtain and correct census data.
• Assisted people in filling out surveys with complete and accurate information.
• Planned efficient visitation routes by studying maps of assigned areas, reaching more than 25 community households per day.
• Executed follow up visits to houses to resolve survey issues or obtain additional information, expressing appreciation for participation and regret for inconvenience.
• Managed time effectively while working independently, prioritizing tasks to meet project deadlines consistently.
• Navigated diverse populations with cultural sensitivity, tailoring communication styles according to each respondent''s needs.
• Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.

• Negotiated and closed long-term agreements with new clients in assigned territory.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Represented company and promoted products at conferences and industry events.
• Developed customized solutions for clients based on deep understanding of their unique pain points, delivering exceptional value and driving repeat business.

Key Achievements:

• Successfully penetrated all MENA region markets.
• Achieved remarkable sales and top sales for some products.
• Increased awareness and knowledge of company’s products in MEA.
• Closed commercial agreements with high-profile dealers and business partners.
• Trained over 100 sales & medical representatives and promoters in local and foreign markets.
• Received certificates of excellent achievements in duties (2012) and in Lebanese market (2010).

• Developed strong relationships with customs officials to ensure timely clearance of goods and compliance with regulations.
• Processed customer orders and international shipments accurately and timely.
• Ensured procured items met required quality standards.
• Arranged shipping details, including export licenses, customs declarations, packing, and routing.
• Developed and implemented purchasing strategies, managed supplier relations, and negotiated contracts, prices, and timelines.

Key Achievements:

• Registered products into ministries of health and chambers of commerce in all MENA regions under SFDA, GCC, and EU standards.
• Participated in issuing GMP and trademark certificates.
• Cooperated with international institutions like Intertek, TUV Rheinland, SGS, and IRI.
• Conducted business visit to China in 2017, improving quality and reducing costs