Mazdiyar Patel
Credit Risk Analyst
Toronto,ON
Summary
Client-focused Reinsurance and Risk Analyst with 2+ years at Marsh McLennan, delivering exceptional service across high-net-worth client portfolios. Skilled in credit risk processes, reinsurance structures (Quota Share, Excess of Loss), claims reconciliation, and compliance tracking. Proven ability to assess risk exposure, monitor creditworthiness, and ensure data-driven decision-making. IFIC-certified with advanced Excel skills, financial tracking expertise, and regulatory knowledge. Recognized for exceeding quality targets, mentoring colleagues, and driving continuous process improvements to strengthen credit risk controls.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Front of House Staff Member
Nando's
Toronto, Ontario
11.2023 - Current
- Proactively delivered personalized customer service in a fast-paced, high-traffic environment, ensuring a smooth and welcoming experience for every guest.
- Delivered personalized customer service in a fast-paced, high-traffic environment, ensuring customer satisfaction and loyalty.
- Resolved client concerns professionally and empathetically, strengthening brand trust.
- Assisted in training new team members in service standards and client engagement techniques.
- Led initiatives to improve customer feedback scores and drive upselling, contributing to higher sales targets.
Senior Analyst - Risk Analyst
Marsh & McLennan
Mumbai, Maharashtra
11.2020 - 05.2023
- Supported reinsurance and credit risk operations, including Quota Share and Excess of Loss (XOL) servicing, documentation, and credit exposure tracking.
- Conducted credit risk assessments and documentation reviews to ensure compliance with reinsurance agreements and internal controls.
- Processed 100+ insurance certificates daily with 97.4%+ accuracy, consistently exceeding SLA and KPIs.
- Managed claims reconciliation and billing accuracy, identifying discrepancies and escalating credit risks proactively.
- Resolved 24+ daily client queries, delivering prompt, precise responses that built long-term trust and minimized risk.
- Trained new hires on risk analysis and credit exposure tracking for high-net-worth portfolios ($100B+), ensuring quality and compliance.
- Collaborated with cross-border teams (Austin, U.S.) to streamline reinsurance documentation and credit control workflows.
- Acted as a quality analyst, achieving 100% KPI scores over 6 consecutive months, contributing to best practices and risk reduction.
Education
Financial Planning And Wealth Management - Financial Planning And Wealth Management
Lambton College
Toronto 08.2023 - 04.2025
Bachelor's - Finance And Accounting
University of Mumbai
Mumbai 08.2016 - 03.2019
Skills
- Understanding of reinsurance principles
- Risk mitigation strategies
- Client Service Excellence
- Analytical & Problem Solving
- Technical Proficiency
- Compliance & Regulatory Understanding
- Process Improvement
Certification
IFIC (Investment Funds in Canada) Certified
Accomplishments
- Generated $500K+ in new investment assets by advising clients on insurance.
- Promoted to Quality Analyst within 12 months at Marsh McLennan for achieving 100% processing accuracy.
- Helped reduce turnaround times and boost satisfaction through proactive communication and attention to detail.
- Recognized for maintaining a 98%+ customer satisfaction rating across insurance and reinsurance client portfolios.
Community Service
- Volunteer Organizer, Ontario Zoroastrian Community Foundation (OZCF), 09/01/23, Present, Coordinated community events and cultural programs, strengthening ties within the community., Managed event finances and volunteer teams, ensuring smooth execution of religious celebrations., Assisted in fundraising initiatives, helping to raise funds for community development projects.
- Volunteer, Nando's Community Volunteer - No Chucking' Our Chicken Program, 05/01/24, 06/30/24, Coordinated weekly donations of excess chicken, contributing to over 450,000 meals for local., Partnered with local organizations to support food security and reduce waste.
Timeline
Front of House Staff Member
Nando's
11.2023 - Current
Financial Planning And Wealth Management - Financial Planning And Wealth Management
Lambton College
08.2023 - 04.2025
Senior Analyst - Risk Analyst
Marsh & McLennan
11.2020 - 05.2023
Bachelor's - Finance And Accounting
University of Mumbai
08.2016 - 03.2019
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