MAZAHER MOHAMEDALI
Richmond Hill,ON
Summary
Results-driven and customer-focused IT engineer with 5+ years of experience providing comprehensive support for Windows and Mac hardware and software. Highly proficient in a wide range of IT tools and SaaS applications, including Google Suite, Active Directory, Windows Servers, Exchange, MDM, ServiceNow/Jira, Slack, and Okta. Committed to delivering effective solutions and ensuring exceptional customer satisfaction.
Overview
5
5
years of professional experience
Work History
IT Engineer
PAYFARE INC
03.2022 - 07.2024
- Owned and administered Payfare's Software's IT Tool Stack, including Saas apps such as Google Workspace, Atlassian, Slack, 1Password, Github and managed hardware assets like laptops, keyboards, and monitors
- Spearheaded the testing and deployment of SimpleMDM for the management of the Mac Fleet of workstations
- Participated in SOC 2 audits and remediations to assist the company to stay compliant with security and other policies
- Assisted in the deployment and monitoring of systems using security tools such as Sentinel One EDR and Lacework and applying the necessary courses of action as required
- Assisted in onboarding and of boarding employees in a timely manner, created streamlined processes for onboarding and of boarding, resulting in an increase in efficiency and reduced errors.
IT Analyst
DELOITTE CANADA
05.2019 - 02.2022
- Provided IT support to over 5000 fellow employees; completed hardware replacements, repairs and setups
- Averaged over 450 tickets solved monthly with 85% customer satisfaction; assisted users with technical issues pertaining to Windows, Macs, and iPhones; and identity access management
- Assisted in setting up managed Macs and iPhones compliant with MDM, troubleshooting application and hardware technicalities, Imaging Windows laptops, shipping hardware, and providing onsite support
- Assisted in various projects that included OS upgrades, Security and compliance checks and others.
Education
Associate's Degree in Computer Systems Technology with Co-Op -
FANSHAWE COLLEGE - SCHOOL OF INFORMATION TECHNOLOGY
London, ON12.2018
Skills
- Cloud : AWS-EC2, AWS-S3, Google GCP
- MDM: SimpleMDM, Kandji, Jamf
- EDR/Security tools : SentinelOne, Lacework
- Ticket management: Jira, ServiceNow
- Identity Management and Access Control: managing user access (Okta,Gsuite, Slack, 1Password)
Timeline
IT Engineer
PAYFARE INC
03.2022 - 07.2024
IT Analyst
DELOITTE CANADA
05.2019 - 02.2022
Associate's Degree in Computer Systems Technology with Co-Op -
FANSHAWE COLLEGE - SCHOOL OF INFORMATION TECHNOLOGY
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